Surgical Scheduling Coordinator

Position Summary

The Surgical Scheduling Coordinator is responsible for booking equipment for hospitals across the country. This person handles various interactions (phone, email, and case inquiries) with surgical customers to guide them through the scheduling process.

Working Hours

Monday – Friday, 7:00AM – 4:30PM CST. On‑call rotation includes typically 1–2 weekdays per month and 1 weekend day per month.

Primary Duties and Responsibilities

• Handles both initial inbound and follow‑up outbound confirmation calls for scheduling of surgical procedures.
• Responds to customer voicemails and emails related to scheduling.
• Schedules cases with multiple modalities, confirms next‑day schedules, approves cases via the online scheduling system, and ensures all cases are booked accurately.
• Identifies scheduling barriers and implements solutions to improve scheduling results.
• Follows established precautions and procedures to ensure a safe work environment.
• Adheres to policies regarding safety, confidentiality, and HIPAA guidelines.
• Participates in ongoing training to improve understanding of the department and customer offerings.
• Assists in other tasks as assigned by Supervisor and/or Manager.

Qualifications

• High School Diploma or equivalent required.
• Proven work experience as a Scheduling Coordinator or in Customer Service.
• Proficiency in Scheduling Software preferred.
• Experience using Microsoft Office 365 (Outlook, Word, and Excel).
• Knowledge of clinical/medical practice operations, procedures, terminology, and administrative procedures preferred.

Knowledge, Skills, and Abilities

• Superior phone and written customer service skills.
• Effective communication, both written and verbal with active listening.
• Ability to collaborate across departments and build effective relationships with internal and external customers.
• Patient and empathetic attitude toward others.
• Computer literacy and in‑depth knowledge of Microsoft Office 365.
• Strong problem‑solving skills and sound judgment.
• Familiarity/working knowledge of call center/ACD phone systems.
• Dependable attendance and punctuality.
• Adaptable and flexible—comfortable working in fast‑paced environments.
• Strong time management and organizational skills.
• Comfortable sitting at a computer for extended periods.

Remote Position Requirement

Separate work area free of distraction required.

Compensation

Pay Range: $13.88–$33.75 per hour (range represents low and high ends of the pay range for this position).

Primary Job Location

Home Office (TX)

Benefits

• Health insurance options for Medical, Dental & Vision plans
• Short‑ and Long‑Term Disability plans
• Flexible Spending Accounts and Health Savings Accounts
• Life Insurance Options
• Paid Time Off
• 401(k) savings plan with employer match
• Employee Discounts
• Tuition Reimbursement
• Daily Pay program
• Employee Assistance Program and wellness programs

Equal Employment Opportunity Statement

Agiliti provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable federal, state, or local civil rights laws. Agiliti provides reasonable accommodations for qualified individuals with disabilities and prohibits retaliation against individuals who make good faith reports of alleged violations.