Membership Coordinator

Membership Coordinator

USA Lacrosse is looking for a Membership Coordinator to join our Membership & Regional Growth team. In this role, you will play a vital role in providing customer-first focused support to all USA Lacrosse members and constituents while supporting the operations and sales for the Regional Growth team. The Membership Coordinator is the first line of support, ensuring member interactions are positive and their inquiries are resolved in a timely and professional manner.

In this administrative support role, you will assist with a wide range of member requests and queries via phone, email, and chat, including membership inquiries, questions about events, questions about membership, support for Program Leaders, and assistance with basic technical support and website navigation.

The Membership Coordinator also provides support to the Regional Managers to ensure an effective and thorough sales process, allowing the Regional Managers to have a greater bandwidth so they can engage with, retain, and acquire members to grow USAL's membership base. This role provides behind the scenes support for department operations and administrative tasks to help drive sales and allow our members to see a return on their investment.

If you are customer-first focused with strong attention to detail and the desire to play a support role for our mission-based organization, this could be an excellent opportunity. We are looking for someone who is comfortable providing verbal and written customer service in a behind the scenes capacity. You will get to work alongside a dedicated team of professionals who are looking to grow the sport of lacrosse and ensure a positive member experience.

A Typical Day Looks Like…

• Membership Support & Relations
• Regional Sales & Program Support
• Administrative & Operational Support

Is This You…

• One (1) to three (3) years of experience in an administrative or operations capacity, preferably in a membership, constituent services, donor relations, sales/marketing, public relations, or project management environment.
• Previous work experience in a non-profit, association management firm, or other member-based organization a plus.
• Intermediate to advanced computer skills with working knowledge of Microsoft 365 products, including Word, Excel, Outlook, Teams, and PowerPoint. Working knowledge of Salesforce or similar CRM preferred.
• Enthusiastic self-starter with strong problem-solving skills and comfort with a growth mindset
• Strong organizational skills with attention to detail and follow through and the ability to manage multiple tasks while meeting deadlines.
• Strong communication skills, including interpersonal, verbal, and written. This includes experience and comfort providing customer support via phone, email, and chat.
• Ability to listen to member/customer/prospect needs and provide feedback to the regional staff for the development of projects and presentations.
• Ability to work both independently and as part of a collaborative team in a fast-paced, dynamic environment. Must possess a strong "customer first" attitude.
• Ability to exercise the appropriate level of discretion and judgment with the capability to maintain confidentiality of sensitive and proprietary information and materials.
• Ability to present a professional persona and presence to build interpersonal relationships and establish credibility externally.
• Ability to be flexible with your work schedule, including the ability to work some nights and weekends based on USA Lacrosse events.
• Willingness to learn about the sport of lacrosse and appreciate the need for developing funds to fuel its development and growth.
• Ability to align with USA Lacrosse's Mission, Vision, and Values to support our initiatives and organizational goals.

Expected Hours of Work

This position is generally expected to work Monday through Friday from 8:30am to 5:00pm and occasionally requires longer hours or weekend work as related to events and other business needs. This is a hybrid position and works from the headquarters office in Sparks, MD three (3) days a week with the flexibility to work from home two (2) days a week.

Compensation & Benefits Overview

The hourly pay range for this role is $18 to $20 per hour with potential for annual incentive pay, commensurate with experience.

USA Lacrosse offers a competitive benefits package including, but not limited to:

• Medical, Dental, and Vision insurance, offering multiple options for Medical and Dental (eligible the first of the month following 30 days of employment).
• Company paid Life and AD&D at one times an employee's annual salary up to $50,000 and company paid Long Term Disability (LTD) at one year of employment.
• 403(b) retirement plan (eligible immediately upon hire), including a 4% employer contribution at one year of employment.
• Generous PTO, company paid holidays, bereavement, jury duty, and parental and maternity leave.
• Additional voluntary insurance options, such as supplemental benefits through Colonial and Nationwide pet…