Operations & Growth Coordinator

Operations & Growth Coordinator

Nerds To Go  Alexandria is seeking a highly organized, proactive, and accountable Operations & Growth Coordinator to support leadership, drive execution across the business, and ensure nothing falls through the cracks. This is not a traditional assistant role. This position is critical to maintaining structure, accountability, and momentum across operations, client delivery, and growth initiatives. You will work directly with leadership to help operationalize our systems, improve efficiency, and support our growth toward a $3M+ business.

Key responsibilities include:

• Executive operations
• Task & follow-up management (critical)
• Systems & execution ownership
• Operations & office management
• Financial & administrative support
• Project & service coordination
• Growth & event coordination
• Vendor & client coordination

What success looks like:

• No missed follow-ups, dropped tasks, or stalled opportunities
• Clear visibility into operations, priorities, and next steps
• Tickets and projects consistently moving forward
• Accurate and timely invoicing and administrative processes
• Organized, audit-ready documentation and compliance tracking
• Successful execution of events and growth initiatives

Qualifications:

• 2–5+ years in operations, coordination, project management, or executive support roles
• Strong organizational and time management skills
• High attention to detail and accountability
• Excellent written and verbal communication
• Ability to manage multiple priorities with minimal oversight
• Comfortable learning and managing multiple business systems and tools

Preferred experience:

• Experience in IT services, MSP, or cybersecurity environments
• Familiarity with CRM platforms, ticketing/PSA systems, or documentation tools
• Event planning or marketing coordination experience

Key performance indicators (KPIs):

• Invoice accuracy rate ≥ 98%
• Invoice timeliness: 100% on-time billing cycles
• Quote turnaround time: < 24–48 hours
• Ticket triage SLA: ≤ 15 minutes during business hours
• Administrative task completion rate ≥ 95%
• Inventory accuracy ≥ 98%
• Client intake initiation: ≤ 24 hours
• Zero untracked or stalled tasks, tickets, or opportunities

Flexible work from home options available.

Compensation: $65,000.00 - $80,000.00 per year