Student Services Specialist

Student Services Specialist

Job : 322877

Location: Scottsdale Community College

Full/Part Time: Full Time

Regular/Temporary: Regular

Salary Range: $19.23 - $24.27 hourly, DOE

Grade: 109

Work Schedule: Monday
- Friday, 8am - 5pm;
Summer

Hours:

Monday
- Thursday, 7am-6pm

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off:
  Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

• District‑Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)
• Sight‑On‑Site Eye Care Services
• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full‑time for an eligible employer)

Scottsdale Community College (SCC) is seeking a full‑time Student Services Specialist. The position provides a full range of support services for Admissions, Records, and Registration, including reviewing and responding to requests via in‑person, online, by phone, and other media sources. Services provided include admissions processing, tuition classifications, registration, and other related records processing. The student services specialists are also responsible for other duties such as processing and evaluating transcripts, monitoring reports, and creating and updating department documents as needed.

To best serve the students, department, and college, this position requires a physical presence on campus, with the possibility of partial remote work depending on business needs.

• 35% Provides high‑quality front‑line customer service and support in various Admissions & Records functions by reviewing and responding to student requests in person, by phone, and via email. Guides students through sequential enrollment steps, evaluates documentation to verify course prerequisites, conducts official identity authentication, and determines appropriate tuition classification. Facilitates registration functions, including enrolling and dropping students, and manages both manual and self‑service applications for credit and non‑credit programs.
• 35% Manages and monitors departmental communication workflows by responding to high‑volume incoming and outgoing Admissions & Records phone calls and email queues. Reviews, authenticates, and processes electronic A&R forms to maintain accurate student records. Generates and issues official institutional correspondence.
• 20% Evaluates official college transcripts from Arizona institutions to determine course equivalencies and inputs external education data into the student system. Identifies, investigates, and resolves student duplicate accounts to maintain data integrity. Manages the intake of external transcripts and provides general credentials support.
• 10% Leads special administrative projects and document archiving initiatives, including the coordination of graduation data entry and the secure preparation and mailing of diplomas. Oversees scanning projects and digital imaging to ensure institutional records comply with retention policies, and performs other duties as assigned by Admissions & Records leadership.

This classification may be assigned to lead other regular staff.

Receives general supervision on routine items which are performed according to established standards and procedures and receives specific work instruction regarding non‑routine matters and deadlines.

• Associate’s Degree from a regionally accredited institution, and one (1) year full‑time of student services or college teaching experience or experience assisting with…