Clerical Assistant

Position: Clerical Assistant 3
THE POSITION

Join the Pennsylvania Department of State as a Clerical Assistant 3 and become a key part of a mission that helps protect the public.

This role offers steady, meaningful work that keeps statewide licensing processes running smoothly. You will build practical skills while contributing to a supportive team atmosphere. Bring your strengths to our team where every task supports a larger purpose!

DESCRIPTION OF WORK

This position supports the review and processing of licensure applications for multiple professional boards. Your work helps ensure licensure decisions follow all laws, regulations, and policies. As a Clerical Assistant 3, you will perform the following duties:

* Application Review:
Examine applications to assess eligibility for initial licensure, renewal, or reactivation

* Data Verification:
Evaluate information and required documents for accuracy, completeness, and compliance

* Inspection Coordination:
Determine when inspections are needed, request them through the database, and review returned inspection reports

* Record Management:
Maintain application data, update status information, and prepare certifications, letters, and notifications

* Public Communication:
Provide licensure eligibility information through phone, electronic, and written correspondence

* Issue Processing:
Approve and issue licenses for applicants who meet all requirements and address discrepancies when criteria are not met

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

* Full-time employment

* Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.

* Telework:
You may have the opportunity to work from home (telework) part-time, up to 50% upon successful completion of the 6-month probationary period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

The ability to telework is subject to change at any time. Additional details may be provided during the interview.

* Salary:
In some cases, the starting salary may be non-negotiable.

* You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

* One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or

* One year of moderately complex clerical experience; or

* An equivalent combination of experience and training.

Other Requirements:

* You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.

* You must be able to perform essential job functions.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

* Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

* If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

* Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

* Failure to comply with the above application requirements may eliminate you from consideration for this position.

* All application materials and interview responses must reflect the applicant's own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans:

* Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

Telecommunications Relay Service (TRS):

* 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal…