Restaurant Center Operations Specialist

Our Snooze Story

We are Snooze, the OG brunch leaders who have never stopped flipping the script on breakfast, powered by culinary creativity, unmatched hospitality, and a passion for our communities. Our Snoozers bring their authentic selves to work every day. This allows us to serve our Guests through genuine care and radical hospitality.

Joining Snooze means joining a team that disrupts the ordinary. Our menu is built on responsibly sourced ingredients—cage‑free eggs, respect for animal welfare, and no added hormones or antibiotics—and bold ideas that energize Snoozers and Guests alike. Our impact goes beyond the plate, we’ve invested over $1M into local communities and created inclusive, vibrant spaces for the neighborhoods we serve.

We know that, just like pancakes, our people are better with passion, purpose, and pride. Here, you’ll find more than a job. You’ll find a place to fuel your future, be celebrated for who you are, and help us make mornings brighter, bolder, and better for everyone.
Will you join us?

The Restaurant Support Center Operations Specialist is critical to Snooze’s commitment to cultivating a workplace where Restaurant Support Center leaders (home office employees) feel comfortable, welcomed, productive, and successful in their daily work environment so they can best support our restaurant operations. This is done by effectively managing our workspace, streamlining administrative procedures, establishing communication and connection amongst departments, and creating and assisting with team‑building events and cultural engagement opportunities.

In addition to supporting the needs of the Restaurant Support Center, this role will also act as the administrative assistant to our Executive Team, supporting with scheduling, note taking, record keeping and supporting with communications.

The Restaurant Support Center Operations Specialist will be viewed as the expert in providing our Guests (Restaurant Support Center leaders, Snoozers, and vendors) with an exceptional level of service and support with all workplace needs. The role will require an energetic professional who doesn’t mind wearing multiple hats, is used to handling a wide range of responsibilities, is extremely organized, self‑motivated and enjoys the challenge of supporting an office of diverse individuals.

In addition to these needs, this role will also be responsible for bringing the Fun Factor, leading people celebrations, selecting our daily music jams, positively influencing the workplace energy and creating a well‑rounded work environment that supports Snooze’s ultimate values‑The Compass!

Taking on the role of Restaurant Support Center Operations Specialist isn’t just about bacon and pancakes. The responsibilities of this position include:

• Maintain a safe and secure working environment that feels comfortable, welcoming, productive and supportive for all
• Provide general support and hospitality to all visitors
• Performs customer service function by answering Restaurant Support Center phone and responding accordingly
• Responsible for developing and implementing office policies by setting up procedures and standards to guide the operation of the Restaurant Support Center alongside the People Team
• Point person for maintenance, mailing, shipping, notary, copying, filing, supplies, equipment, and errands
• Maintain all Restaurant Support Center communication, planning and events calendars
• Organize calendars and schedule meetings and appointments for Executive Leadership Team and Operations meetings
• Assist in the planning, organization, travel and details of Snooze Board Meetings and Regional Manager Meetings
• Ensure Restaurant Support Center efficiency is maintained by carrying out the planning and execution of furniture layouts, equipment needs, office décor and administrative office systems
• Ensure Restaurant Support Center is cleaned and maintained by establishing cleaning procedures and communicating with cleaning crew
• Serve as the primary liaison with building management, coordinating office‑related needs such as maintenance requests, access issues, and facility…