Case Associate – Round Lake

Case Associate

LaSalle Network is hiring for Case Associate with a leading organization known for its collaborative, process-focused environment. This is a hands-on role that blends administrative support with professional, client-facing communication. You'll be based at our client's Lake County office and initially work on-site 5 days/week, with remote work potentially earned over time. The team is open to a contract-to-hire model and is aiming to begin as soon as possible.

Responsibilities

• Process and document case files accurately, including hard copy and electronic records
• Maintain timely billing processes and submit required documentation to providers within specified deadlines
• Communicate professionally with providers, participants, and internal staff
• Perform general administrative duties, including answering phone calls, emailing documents, and data entry
• Shadow and support senior Case Associates to learn processes and protocols
• Participate in onboarding, training, and process improvement initiatives
• Take initiative to identify tasks, ask questions, and proactively support team needs
• Utilize SharePoint, Excel, and other internal software platforms effectively
• Manage multiple priorities and switch tasks as urgent needs arise

Qualifications

• High school diploma or equivalent
• Associate's or Bachelor's degree preferred
• Strong computer skills, including Microsoft Excel, SharePoint, Google Workspace, and general technology proficiency
• Excellent typing, data entry, and documentation skills
• Strong verbal and written communication skills
• Ability to multitask and adapt in a fast-paced environment
• Professional demeanor with the ability to interact with seniors, families, and diverse stakeholders
• Interest in learning and growth within the organization
• Reliable transportation to the Lake County office (public transportation is limited)

Key Details

• Employment Type:
  
  Contract-to-Hire
• Compensation: $17-$18/HR
• Location:
  
  Round Lake, IL
• Work Model:
  On-site
• Travel Requirements:
  No travel required