Administrative Assistant - Adult & Family Services

Administrative Assistant 2

Recognized as one of the best places to work in Southeast Minnesota for three consecutive years, at Olmsted County every role helps to foster a vibrant community where everyone thrives. Our employees are at the heart of everything we do, driving public service excellence and community well-being. We don't just offer a job, we offer a career filled with purpose, growth, and fulfillment.

Our benefits package ensures your wellbeing, while career advancement opportunities and professional development empower you to reach your full potential. Join us, and you'll be part of a purpose-driven team where your work truly makes a difference. Together, we build a sustainable, healthy, and welcoming community.

Under supervision, provides customer service to internal and external customers, answers questions, responds to email, and answers multi-line phone system. Verifies data in computerized systems and assists with troubleshooting simple issues. Updating and maintaining client data in system records. Performs a variety of additional administrative support tasks to the area of assignment. Supports a diverse, respectful, and inclusive workplace.

Maintains records and files in multiple data bases. Contacts state entities for data verification and maintenance. Provides trouble-shooting assistance on computers, software applications, office equipment, and provides technology support in conference rooms. Provides computer and office equipment support to department users. Provides administrative support to Adult & Family Services staff and leadership. Answers phone lines for health housing and human services.

Sorts and scans mail into the electronic management system.

Knowledge of office procedures and equipment. Knowledge of policies, regulations, procedures, and practices pertaining to the area of specialization. Knowledge of community resources. Skill in the use of computers and technology. Ability to perform administrative tasks. Ability to maintain the confidentiality of information. Ability to enter data quickly and accurately, with attention to detail. Ability to organize and prioritize daily work tasks while experiencing multiple interruptions.

Ability to establish and maintain effective working relationships with others. Ability to follow written and verbal instructions. Ability to communicate effectively both verbally and in writing. Ability to recommend solutions to problems.

This is a Rochester, MN based position and is not remote eligible at this time. International relocation or international remote working arrangements (outside of the US) will not be considered. Applicants for this position must be currently authorized to work in the United States. Olmsted County does not sponsor applicants for this position.

Provisional employees are eligible for benefits if employment is projected to be 12 months or longer and work at least 40 hours per pay period. Employees over.
5 FTE accrue Paid Time Off (PTO) based on their length of service as follows:
First year to 5 years of service - accrue up to 23 days 6 to 10 years of service - accrue up to 25 days 11 to 15 years of service - accrue up to 27.5 days 16 to 20 years of service - accrue up to 30 days 21 to 26 years of service - accrue up to 32.5 days Over 26 years of service - accrue up to 35 days Employees begin accruing PTO on their first day of work and can use it as soon as accrued with supervisor approval.

All regular, full-time employees and part-time employees who are scheduled to work at least twenty (20) hours or more per week on an ongoing basis shall receive up to 28 hours (prorated by FTE) of paid FTL at their regular base pay each calendar year. Olmsted County recognizes the following legal holidays:
New Year's Day, Martin Luther King Jr. Day, President's Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve (4 hours when December 24th falls on a Monday – Thursday only), Christmas Day Health, Dental, Vision, Basic Life, Health Care Spending Account and Dependent Care Spending Account benefits become effective the first of the month following 30 days of employment.

The self-insured Olmsted County Employees' Health Plan is administered by Medica. Under the plan, eligible employees and their dependents have access to all providers in the Medica Health Plan Solutions network, including Mayo Clinic and Olmsted Medical Center. The plan offers a comprehensive preventive care program to help protect the health of employees and their dependents, 80% co-insurance on most services (after deductible) and access to Nice Healthcare, which offers no-cost virtual and in-home appointments, labs, x-rays, and more.

There is a base in-network deductible of $1,500/person, $4,500/family with the opportunity to earn a reward to lower the deductible to $500/person, $1,500/family. The in-network out-of-pocket maximum is $3,000/person, $6,000/family for those who earn the reward.…