Front Desk Coordinator

Front Desk Coordinator

The Prince William County Department of Parks & Recreation is seeking a detail-oriented, customer-focused Front Desk Coordinator to support daily operations at the George Hellwig Administrative Building, located within a vibrant 132-acre park in Prince William County, Virginia.

As the first point of contact for visitors, staff, and partners, the Front Desk Coordinator plays a vital role in ensuring exceptional customer service, effective communication, and smooth administrative support.

The successful candidate will exercise sound judgment and independent decision-making regarding tools, processes, and workflow management. This position is responsible for developing and adapting procedures, establishing priorities to address operational needs, and resolving a variety of issues and challenges under general supervision. The role requires strong organizational skills, initiative, and the ability to effectively balance multiple priorities in a dynamic work environment.

The George Hellwig Administrative Headquarters serves as the home office for the Director, Deputy Director, and executive leadership team overseeing six of the department's seven divisions:
Capital Projects & Planning, Recreation, Maintenance & Operations, Administration, Rangers, and Marketing & Communications. Open Monday through Friday from 8:00 a.m. to 4:00 p.m., the facility is a dynamic hub of activity supporting parks, programs, and services throughout the county.

If you thrive in a fast-paced environment, enjoy helping others, and have a talent for organization and communication, we encourage you to apply.

The Front Desk Coordinator is responsible for:

• Delivering exceptional customer service as the primary point of contact for residents, visitors, partners, and staff, ensuring a welcoming and professional experience for all who interact with the Department.
• Providing administrative and operational support to internal teams by maintaining databases, updating SharePoint content, coordinating office supply inventories, and assisting staff with purchasing processes and related needs.
• Supporting efficient facility operations by coordinating with vendors and service providers, monitoring office equipment, entering and tracking work orders, and assisting with office relocations, workspace planning, and facility-related projects.
• Managing revenue-related functions, including receiving and processing payments, allocating transactions, preparing deposits, and maintaining accurate financial records within the Rec Trac system to ensure accountability and compliance.

Preferences:

• Bilingual proficiency in English and Spanish.
• Working knowledge of Rec Trac or similar recreation management software.
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• 2+ years of experience managing a multi-line phone system and handling high-volume calls in a professional office environment.
• Experience with office procurement processes, inventory control, and supply management.
• Experience handling cash transactions, preparing deposits, and performing cash reconciliation with a high degree of accuracy.
• 2+ years in a customer service position

Minimum Requirements:

High School Diploma or GED

Special Requirements:

Occasional lifting of up to 50lbs.

Work Schedule:

Monday through Friday from 8 am to 4 pm

Not Telework Eligible

Starting Hourly Range:

$23.77 - $27.96

We also offer great benefits including:

• Retirement from the Virginia Retirement System (VRS)
• 401a and 457 retirement savings and investment plans
• Paid Annual Leave
• Paid Personal Leave
• Paid Sick Leave
• Paid Holidays
• Optional Group Medical and Dental Health Plans
• Optional Group Life Insurance
• An Employee Assistance Program (EAP)
• Career Development Opportunities

Full time positions with Prince William County Government qualify for Public Service Loan Forgiveness.  PSLF for additional information.

Prince William County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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