III, Data Support

Joining the American Red Cross offers a unique opportunity to contribute to a global humanitarian mission. Candidates will work as part of a dedicated team, providing essential support to Bio Med customers across multiple channels.

• Support all Bio Med customers through multiple channels, including database maintenance, direct mail, email, Facebook, health history support, modifications/data entry, mobile app support, phone calls, scheduling appointments, text, and web support.

• Receive customer communications nationwide and resolve customer issues directly or with team members to ensure satisfaction.
• Exercise confidentiality, independent discretion, and judgment.
• Prepare reports as requested.
• Generate lists, schedule appointments, request donor cards, and perform other activities required to support customers.
• Develop, coordinate, and execute responses to customer requests, providing excellence in customer service during every touchpoint.
• Perform operational and administrative duties using one or multiple systems with little supervision.

• Accountable for daily and weekly productivity.
• Maintain attendance and quality assurance standards.
• Participate in monthly reviews and maintain a professional work environment.
• This is a work-from-home position.

Hours for this position are 11:45 am to 8:15 pm Central Standard Time, Sunday‑Thursday or Tuesday‑Saturday.

Training hours will be 9:00 am to 5:30 pm Central Standard Time, Monday‑Friday for approximately three months. It is imperative that you are present during all necessary training.

• High school diploma, specialized business, or secretarial/administrative training required; associate’s or bachelor’s degree preferred.
• Minimum one year of related customer service work experience.
• Advanced computer proficiency, including word processing, Excel, databases, web tools, and Microsoft Office.
• Experience with CRM or marketing organizations preferred.

PAY INFORMATION:
The salary range for this position is $18/hr – $19/hr.

• Medical, Dental, Vision plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO:
  Starting at 15 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401(k) with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance:
  Short + Long Term
• Service Awards and recognition

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act, and any other applicable state and local laws.