Program Advisor, Executive Education

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Harvard Business School Executive Education brings together senior executives from the world’s most influential organizations, preparing them to reach the next level for their organizations and for themselves. Working closely with HBS’s world-class faculty, we design and deliver programs for individuals and for organizations, welcoming over 12,000 participants annually from over 130 countries. Programs range from a few days to multiple weeks.

Most programs are delivered on the HBS campus, where participants live, learn, and dine together in dedicated Executive Education residences and facilities. Our programming includes in-person, virtual, and blended (combining both in-person and virtual learning) options. The Executive Education department consists of open enrollment, global, and custom program portfolio management; guest services; marketing; corporate sales; program operations; technology services; human resources;

enrollment and admissions; and finance.

As part of the Marketing & Sales team, you will work with accomplished executives from all over the world who are considering our programs. In addition, you will surface insights from your customer interactions that will inform business decisions across HBS Executive Education.

• Serving as the primary point of contact for executives considering HBS Executive Education programs.
• Consulting with executives on which program offerings best meet their learning objectives.
• Outlining the HBS competitive positioning and advantage in conversations with individual and organizational prospects.
• Helping customers navigate the program selection and application processes.
• Building long-term relationships with potential applicants, past participants, alumni, and learning and development executives.
• Presenting to current participants during lifelong learning information sessions.
• Meeting with prospects and participants on campus as needed.
• Contributing to the enrollment goals for the HBS Executive Education portfolio.
• Sharing market and competitive insights with the leadership team to inform strategic decisions.
• Elevating customer needs and pain points to drive customer experience enhancements.
• Staying current on faculty research, program content, relevant leadership topics, and industry trends.
• Maintaining inquiry, opportunity, and activity prospect data in Salesforce.
• Build trust and collaboration by being present on-site and engaging directly with colleagues and various constituents.
• Perform other duties as assigned.

• High School Diploma, GED, or equivalent is required.
• 5+ years of experience in administrative support role(s) is required.
• Education beyond high school may count toward experience.
• Microsoft Office (Word, Excel, PowerPoint, and Outlook) experience is a must.

• BA/BS or equivalent experience preferred
• Requires a team player who can work with multiple groups within Executive Education and across HBS in a fast-paced, high-energy environment.
• Candidates should have a customer-focused mindset and an aptitude for continuous learning.
• Ability to multitask and prioritize workload based on established strategic priorities.
• Excellent interpersonal, verbal, and written communication skills.
• Must be comfortable communicating with executives via phone, email, Zoom, and in-person meetings.
• Experience with Salesforce preferred.
• Prior experience in executive education or executive development is a plus.

• Standard
  
  Hours:
  
  This is a 40 hours/week, overtime eligible position.
• Compensation range
  : $77,000 - $79,000 annually, commensurate with experience.
• Visa Sponsorship
  :
  Harvard University is not able to provide visa sponsorship for this position.
• Pre-Employment Screenings
  :
  Identity Check
• Other Information
  • This is a hybrid position which we consider to be a combination of onsite and remote work at our Boston, MA based campus. Executive Education expects staff to be onsite a minimum of 2days per week and departments to provide onsite coverage Monday – Friday. Specific hours and days onsite will be determined by business needs and are subject to change with appropriate advanced notice.
  • A cover letter is required to be considered for this opportunity.
  • Interviews may be conducted virtually (via Zoom) or in person.

This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard…