Continuing Education Administrator; Remote

Continuing Education Administrator (Remote)

Full‑time

Lingraphica is a mission‑driven organization that provides speech‑generating devices to help improve communication, speech, and quality of life for people with aphasia. We look for candidates who enjoy working in a fast‑paced, goal‑oriented environment, and who share our commitment to helping individuals on their aphasia journey.

The Continuing Education Administrator (CEA) is responsible for ensuring that all American Speech‑Language‑Hearing Association (ASHA) Continuing Education Board (CEB) requirements and procedures are followed when registering courses, editing information for course offerings, generating and reporting course completions, generating CE course promotional materials and notes pages, and checking accuracy of course rosters. The CEA will serve as the primary contact between Lingraphica and ASHA, ensuring a positive and productive relationship, and will also interact directly with external speech‑language pathologists, supporting their course completions and reporting questions.

Working closely with the Education Manager and LMS Administrator, the CEA will play a key role in the continued expansion of Lingraphica’s continuing‑education program.

• Serve as the primary, day‑to‑day liaison and contact person with ASHA in order to safeguard a mutually beneficial relationship, and Lingraphica’s reputation as a CEU provider.
• Run ASHA reports, check for accuracy, and submit to CE governing bodies.
• Audit and confirm course rosters.
• Respond to inquiries and audits from ASHA and other CE governing bodies in a timely manner.
• Provide customer follow‑up to inquiries from learners who have questions about the status of their course completion, course options, etc.
• Work with Education and Marketing/Events teams to register and report all course offerings, cancellations, and reschedules to maintain accuracy of all course offerings.
• Maintain an organized system for required file maintenance of all correspondence.
• Proofread, format, and generate CE course promotional materials for course registration purposes.
• Ensure accurate and timely registration of all existing live and on‑demand/self‑study offerings on a weekly, monthly, and annual basis.
• Edit Instructional Personnel Bios as needed, to update promotional materials.
• Generate and e‑mail certificates of completion prior to 2021 to SLPs upon their request and provide guidance to accessing learner certificates of completion via our LMS.
• Follow all current ASHA CE requirements and procedures and apply any new updates by date of implementation.
• Contribute to Education and Research team initiatives.
• Provide support for the LMS platform (troubleshooting, support, and maintaining monthly self‑study offerings).
• May be required to perform other duties as assigned.

• Associate’s Degree and/or an equivalent combination of education and work experience.
• 3‑5 years of administrative experience.
• Experience with computer programs including Excel, Outlook, One Drive, Zoom, Slack, Basecamp, Adobe, LMS systems, and CRM systems.
• Ability and willingness to take and pass a required exam for the CE governing body.
• Ability and willingness to travel within the U.S. (including airline travel) up to two times per year for in‑person team and all‑company meetings.
• Excellent verbal and written communication skills.
• Excellent proofreading and accurate reporting skills.
• Ability to work independently and autonomously.
• Ability to learn and adhere to all ASHA CE requirements and procedures.
• Professional demeanor and customer service skills.
• Highly organized with a proven track record of adherence to deadlines.

• Administrative experience within Education or Educational programs.

Work is performed remotely from a home office. The individual is expected to maintain a safe, productive workspace with reliable and secure internet access.

Travel by air is required up to two times per year within the U.S. for in‑person team meetings and an all‑company meeting.

At Lingraphica, we are committed to creating an inclusive and accessible…