Order Management Representative

About the Role

Responsible for reviewing orders and alerting various departments of any corrections required to comply with policy and procedures. May be required to monitor the order team mailboxes and system queues and provide timely responses and excellent communication to internal and external requests. Handles requests professionally, efficiently, and accurately.

• Effectively works with other departments to ensure customer satisfaction and to resolve order issues and accommodate some unique requirements.
• Retrieves and reviews equipment orders for contract compliance, processing to completion.
• Reviews entries and invoices for billing accuracy.
• Follows the Sales Compensation and Operations Policy. Limits errors resulting in credits and re‑bills.
• WTS Retail: uploads and/or manually enters sales order from CPQ; books complete orders on a timely basis; utilizes CRM workflow to manage orders.
• LFS/PPS: uploads and/or manually enters properly documented sales orders from Deal Configuration and some manual WTS orders from CPQ.
• Managed Services (MS)/CUSA GSD & NAD/National: enters EOPs quote and books complete orders on a timely basis; responsible for the workflow from Oracle/S21 through booking/Dealer install; identifies errors resulting in credit and rebills; works with Sales and Management to facilitate smaller deployments.

HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

• Some college preferred.
• Ability to work overtime required, especially at month end.
• Available for business continuity if needed.
• Working knowledge of Excel including pivot tables and filters is required.
• Good oral and written communication skills.
• Strong phone contact handling skills and active listening.
• Works well in a team environment.
• Productive, efficient, and accurate in processing orders under pressure.
• Ability to multi‑task, prioritize, and manage workload effectively.

We are providing the anticipated rate for this role: $19.04 - $24.18 hourly.

Hybrid – this position is full time and offers a hybrid work schedule requiring you to be in the office three days a week and an option to work from home the remainder of the week (unless a specific business need arises requiring in‑office attendance on other days). Work schedules and office reporting requirements may change from time to time based on business needs.

Competitive compensation and benefits including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and more.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. You must be legally authorized to work in the United States.

The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.