Business Office Manager

Business Office Manager

At Artēgan Communities, we celebrate the art of life at all stages. We're looking for a detail-oriented, people-first Business Office Manager to keep San Marino Retirement Community in Westminster CO running smoothly — someone who's equally comfortable managing accounts and warmly greeting a prospective resident's family.

The Business Office Manager oversees all business office functions and is a key presence at the community. This role touches many parts of community operations — from payroll and accounts receivable to counseling residents about their accounts and supporting the Executive Director. It also includes supervising other office staff members.

• Manage day-to-day business office operations, correspondence, filing, and supply inventory
• Answer phones and greet visitors per Artēgan's first impression standards
• Prepare reports, memos, letters, and meeting minutes as requested
• Maintain community standards, forms, and records for regulatory compliance
• Recruit and manage reception/concierge/security staff schedule

• Process accounts payable and petty cash reconciliation
• Compile daily reports and maintain resident billing profiles
• Receive and deposit payments; submit adjustments and ancillary charges
• Review monthly invoices and respond to resident billing inquiries
• Follow collection procedures and communicate delinquent accounts to the Executive Director
• Coordinate with Medicaid Case Manager on payments and resident participation

• Process payroll accurately and on time; submit to Artēgan Home Office
• Maintain personnel files and ensure all new-hire paperwork is complete
• Explain benefits to new staff and answer ongoing questions about pay, PTO, and leave
• Notify supervisors of upcoming performance evaluations

• Participate in department head meetings and community planning
• Support recruiting, onboarding, and training of business office staff
• Uphold the confidentiality of residents, families, and staff at all times
• Represent the Artēgan "Celebrating the ART of Life" philosophy to all visitors, vendors, and agencies

• 2–3 years of secretarial, administrative, or office management experience
• Proficiency in Microsoft Office (Word, Excel, Outlook) and Adobe
• Strong math skills, including working with fractions, decimals, rates, and percentages
• Excellent written and verbal communication skills in English
• Highly organized with strong attention to detail and the ability to multitask
• Valid state driver's license and reliable, insured personal transportation

• Accounting or bookkeeping experience
• Prior experience in a healthcare, senior living, or residential care setting
• Genuine interest in working with and for older adults

Full-time. Hours as determined by the Executive Director to ensure proper business office coverage.

Negotiable based on proven experience.

Artēgan Communities is a mission-driven senior living organization managing assisted living, memory care, independent living, and retirement communities. We're a close-knit team that takes pride in the care we provide and the environment we create — for residents and staff alike.