Account Conversion Specialist

Primary Responsibilities

• Coordinate vendor onboarding processes including billing updates and ownership changes.
• Follow detailed checklists and processes to ensure clinic vendor access readiness.
• Submit and track documentation across vendors and internal systems.
• Communicate directly with vendors regarding setup progress and missing documentation.
• Report status to the Lead and elevate delays appropriately.
• Update conversion tracking sheets and maintain audit‑ready documentation.
• Recommend minor process improvements or documentation templates.
• Perform other duties as assigned within the nature and level of work.

• High school diploma or equivalent required. Associate degree preferred, ideally in Business Administration, Healthcare Administration, or a related field.
• A minimum of two years of experience in administrative support, vendor services, or healthcare coordination.
• Strong attention to detail, verbal and written communication skills.
• Comfort using Microsoft Office, shared drives, and workflow tools.

As part of the Mission Pet Health Home Office team, you'll be joining a collaborative group of professionals dedicated to supporting our hospital teams and shaping the future of veterinary medicine.

A competitive salary and a comprehensive benefits package.

Comprehensive coverage including Health, Dental, and Vision insurance, plus 24/7 access to doctors through Teladoc.

Plan for your future with a 401k featuring a generous company match, plus Life Insurance and Short-Term Disability options.

Benefit from significant opportunities for upward mobility and career growth within a rapidly expanding organization.

Enjoy generous paid time off and company-wide holidays, discounted veterinary care for your pets, and access to an online discount platform.

EEO Statement:
Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.