Operations Coordinator

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

$19.45 - $21.65 per hour

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

S4

Non-exempt

Standard University business hours

8:30am – 5:00pm (academic year)

8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Full-time

The Operations Coordinator provides functional operational support across the Office of Online Student Success, specifically relating to student records management, record keeping, and enrollment and advising processes. The position will coordinate operations around all student records processing for online degree programs through Syracuse University Global. The position will be responsible for accurate and prompt maintenance and processing of student records, adherence to academic rules, regulations, and processes, and training and coordinating other staff in the office on implementation of relevant procedures.

This position requires regular on-campus presence and occasional schedule flexibility, including evenings and weekends based on student and operational needs. Staff operate in a fast-paced, collaborative environment supporting non-traditional learners through an evolving, data-informed model.

• 2-4 plus years office/administrative experience required, preferably in an academic environment.

• This job requires knowledge of the University’s policies and procedures, Rules and Regulations, as well as School/College interpretation, and the ability to work with them all.
• This position is also required to utilize all available technology to include, but not limited to, OnBase, People Soft, College Net, Degree Works.
• This position requires a strong customer service skill set, problem-solving skills, and detail-oriented administrative skills.

• Manage and maintain both online and physical student records, primarily in People Soft, OnBase, & Degree Works. This includes processing matriculations of new students, petitions, IUT’s, transfer credit, declarations, exceptions, FERPA Regulation forms, other student services related documents. Responsible for maintaining the accuracy of student record keeping.
• Serve as a primary point of contact for student correspondence within the Office of Online Student Success, particularly via phone and email. Coordinate appropriate phone tree, general office email coverage, shared calendars, and usage for all Online Student Success team members.
• Manage OnBase processes pertaining to student record keeping. This includes scanning and indexing documents, maintaining and converting records, and development of new workflows. Provide guidance for colleagues on navigating OnBase, People Soft, and other relevant systems.
• Assist with implementation of new projects/systems/processes/training. Develop and maintain instructional/training documentation for colleagues and relevant constituents. Manage content updates to student resources and staff training resources.
• Perform continual follow-up and refinement to ensure precise tracking of student records. Develop and maintain reporting systems to support tracking. Execute systematic maintenance/auditing of student records.

Not Applicable

Not Applicable

In addition to completing an online…