Collections Administrator in Corpus Christi, Texas

Collections Administrator

The Collections Administrator is responsible for maintaining bankruptcy files, payables files and vendor reporting for 3rd party collection agencies. Communicates with upper management at the branch on disputed accounts to gain faster resolution. Provides administrative support for the home office collection department. Provides excellent customer service to both internal and external clients.

Key Responsibilities:

• Maintain all bankruptcy notifications
• Submit weekly paid files to collection agencies and determine any needed credit adjustments
• Address any collection agency defined customer disputes, log into dispute worksheet and negotiate proper response involving branches if needed
• Verify and process weekly payments, payables and NSFs submitted by our vendors
• Send 5 day pull back accounts to collection agencies that do not require 3rd party collections.
• UAC (Unapplied cash / credits) assistance as needed
• Month end reporting assistance as needed
• Special projects as assigned
• Document any new processes or updated current procedures
• Back-up for Pick-Line inbound calls from customers who need assistance
• Develop and maintain the matrix for Third Party Agencies - Trend their performance
• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances
• Follow company policies, procedures and directives from supervisors/managers
• Perform other duties and responsibilities as required or requested by management.

Requirements:

• Associate's degree (AA) from two year College or technical school or equivalent combination of education and experience
• 3-5 years experience in commercial collections, account receivable and customer service
• Requires Bankruptcy experience:
  Filing Claims;
  Working with outside vendor to maintain filings.
• Operate standard office equipment (i.e., personal computer, facsimile, copy machine, etc.)
• Working knowledge of Microsoft Office-Outlook, Word and Excel (Excel is a must)
• Knowledge of AS400 software system and Soft Pak/Tower (preferred not required)

Knowledge, Skills and Abilities:

• Excellent customer service and phone skills
• Ability to resolve customer complains and questions
• Ability to excel in fast paced environment
• Ability to effectively communicate with others verbally and in writing
• Close attention to detail and good organizational skills
• Good interpersonal skills.

Physical/Mental Demands:

• Regularly required to sit and use hands and fingers.
• Frequently required to talk, hear, stand and walk.
• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Working Conditions:

• Work in indoor office environment 100% of the time.
• Noise level is usually moderate.