Virtual Executive Assistant

Job Overview

Remote Work-at-Home. MCI is one of the fastest-growing tech‑enabled business services companies in the USA, providing Customer Experience (CX), Business Process Outsourcing (BPO) and Anything‑as‑a‑Service (XaaS) cloud solutions across a wide range of industries. Our remote and on‑site contact centers leverage advanced technology to enhance customer journeys, drive scalability and reduce costs.

We are seeking a highly organized, detail‑oriented Virtual Executive Assistant to join our remote team. In this role you will perform high‑level administrative tasks, support senior‑level managers, manage calendars, arrange travel and prepare expense reports, and contribute to the efficiency of the business by providing personalized and timely support.

Monday, Friday, Tuesday 2:00 PM – 10:00 PM EST & Saturday, Sunday 10:00 AM – 7:00 PM EST

• Manage a complex and busy schedule
• Plan, coordinate logistics, and execute operations work
• Provide comprehensive administrative support
• Coordinate individual and group travel
• Handle confidential and sensitive information with discretion
• Assist with data entry, project completion, event/meeting planning, filing, mail handling and correspondence processing
• Organize meetings, summits and presentations from start to finish
• Screen phone calls, draft correspondence, prepare documents, handle bill payment and record keeping
• Perform errands as needed
• Create and maintain action items, to‑do lists, follow‑ups and status updates
• Perform Chief of Staff level duties and/or project management tasks
• Handle procurement and logistics‑level duties

• Must be authorized to work in the country where the job is based
• Must be willing to submit up to a Level II background and/or security investigation with a fingerprint; job offers are contingent on background/security investigation results
• Must be willing to submit to drug screening; job offers are contingent on drug screening results

• Proven experience as an Executive Assistant or Personal Assistant (BPO preferred)
• Excellent command of English
• Strong judgment in handling confidential information with discretion
• Knowledge of office management systems and procedures
• Proficiency in MS Office, especially Excel and Power Point
• Excellent time‑management and prioritization skills
• Attention to detail and problem‑solving abilities
• Strong written and verbal communication skills
• Strong organizational skills with the ability to multi‑task
• Wired, high‑speed internet connection (download speed of 20 Mbps or higher)

This position operates in a professional office environment. The employee will be largely sedentary and required to sit/stand for long periods while using a computer and telephone headset. The employee may need to use a phone, copier, printer, and occasionally move about the office to accomplish tasks, reach in any direction, raise or lower objects, or move objects up to 40 pounds.

• Paid Time Off:
  Earn PTO and paid holidays
• Incentives & Rewards:
  Participate in contests with cash bonuses and prizes
• Health Benefits:
  
  Full‑time employees eligible for comprehensive medical, dental and vision coverage after 60 days of employment (and 30 days for MEC plans); benefit options vary by location
• Retirement Savings:
  Available retirement savings programs where applicable
• Disability Insurance:
  Short‑term disability coverage available
• Life Insurance:
  Access to life insurance options
• Supplemental Insurance:
  Accident and critical illness insurance
• Career Growth:
  Internal promotion opportunities and advancement potential
• Paid Training:
  Opportunity to learn new skills while earning a paycheck
• Fun, Engaging Work Environment:
  Team‑oriented culture that fosters collaboration and engagement
• Casual Dress Code:
  Comfortable while working

Starting compensation is based on experience; MCI offers a variety of benefits and incentives that grow with your career. MCI tailors its offerings to fit the needs of its diverse team across subsidiaries and locations.

MCI embraces differences and believes diversity benefits employees, the company, customers and…