Office Coordinator- Immigration Legal Services

Organization Summary

World Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War’s II to respond to the urgent humanitarian needs of war‑torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.

Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

The Office Coordinator provides administrative and clerical support to all functions of the World Relief Durham Immigration Legal Services Center (WRD‑ILSC). WRD is a field office of World Relief and provides immigration‑related legal services to residents of North Carolina, with a special focus on those living in the Triangle area and its surrounding counties. WRD‑ILSC is a Department of Justice (DOJ) recognized legal service provider, and it offers direct representation and legal advice to primarily low‑income immigrants regardless of their ethnicity, nationality, gender, race, religion, age, sexual orientation, or gender expression.

This position is contingent upon the availability of funding.

Hybrid role: 4 days on site, 1 day work from home.

• Facilitate in‑person, telephone, or video intake of new clients and respond to telephone and email inquiries for services
• Provide reception to immigrants and other visitors to the office
• Facilitate client communication regarding case updates, requests for new services, and referrals to other programs/legal counsel or agencies
• Open, distribute and process incoming mail and prepare outgoing mailings
• Prepare invoices and/or collect payments for WRD‑ILS service fees and service agreements for legal consultations and processes
• Schedule in‑person and Zoom video appointments between clients and legal practitioners
• Help in preparing immigration application forms and related case materials in consultation with accredited staff
• Translate documents from Spanish to English and English to Spanish
• Assist staff members in organizing case files, including scanning files to computer database
• Input case‑related information into the computer database
• Assist staff members in proposed or assigned projects
• Assist with improvement of internal administrative systems
  
  Prepare and distribute promotional materials
• Other duties as assigned by supervisor

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and acknowledge World Relief’s Core Beliefs, Statement of Faith, Christian Identity, and National Association of Evangelicals "For the Health of The Nation" document
• High school diploma or GED
• Bilingual:
  Spanish and English fluency in spoken and written Spanish, including the ability to professionally translate documents from Spanish to English and English to Spanish
• Proficient with Microsoft Office, including Word, Outlook, and Excel
• 1 + year of work experience in an administrative position
• Ability to speak other languages besides English and Spanish
• Experience with immigration law in any setting
• Personal lived experience with immigration processes
• Associate’s or Bachelor’s degree
• Experience with Law Logix case management database

World Relief offers a competitive benefits package and employee discount program for full‑time, regular employees.

World Relief is honored to be recognized with the Gold‑level Cigna Healthy Workforce Designation for exceeding the core components of our well‑being program including leadership and culture, program foundations and execution, and whole person health.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

For World Relief staff, a strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.