Supplier Operations Assistant

About the Department

The Supplier Operations team is part of our greater Trip Development Department, comprised of contract administrators and data specialists located in Berkeley, CA and Utrecht, Netherlands. The team is responsible for reaching agreements with our 3,500+ subcontracted vendors and partners, which include some of the world’s most remarkable restaurants, transportation vendors, and experience providers. This team is focused on building relationships and confirming services with our partners in a timely manner that yields the best outcome for both the vendor and Backroads, and plays a key role in providing amazing experiences for our guests.

The Supplier Operations Assistant plays a critical role within the Supplier Operations team, working to support the team in confirming services with our vendors by performing a variety of administrative tasks. This role is a great introduction to Backroads as it touches many different parts of our internal systems while generating contracts, sending cancel letters, verifying supplier information, and executing various business critical projects.

You'll also assist with a wide range of projects based on business needs and collaborate with stakeholders across multiple departments; providing you the opportunity to learn several aspects of the organization.

• Support the Supplier Operations team with vendor follow‑ups and sending status updates
• Request & confirm various critical trip elements, including but not limited to permits
• Internal systems support: uploading documents for field use, updating field operations data, managing department inbox, sending cancel letters, etc.
• Special projects:
  Assist with ongoing special project needs for Trip Development, Rooming & Yield departments
• Scope, plan, and conduct analyses in support of strategic and operational projects
• Work cross‑functionally to support multiple stakeholders & teams
• Clearly and concisely communicate findings to key stakeholders
• Get stuff done! Work closely with the entire Trip Development team to make sure our operations are functioning like a finely tuned machine at all times, regardless of the task required.

• Strong communicator: extensive correspondence that relies on you being conversant in our systems, timelines, guidelines and terminology.
• Organized: efficient time manager who can handle pressure of meeting multiple strict deadlines.
• Ability to work independently and with a team: collaborating and often contributing to discussions amongst internal teams, and working effectively without a lot of support or structure.
• Problem‑solver: action‑oriented self‑starter eager to diagnose inefficiencies, determine root causes, and recommend solutions to complex challenges.
• Personable: establishes and nurtures highly effective relationships with colleagues and key stakeholders that support and advance project goals and objectives.
• Credible: demonstrates quick understanding of Backroads business timelines and administrative support, establishing credibility as a reliable resource.

• Berkeley, CA
• 4 days in office, 1 day work from home

• Comprehensive medical, dental, and vision insurance
• 401(k) with company match, flex plan, and parental leave
• Generous paid time off, 8 paid holidays, and additional time off to go on Backroads trips
• Complimentary trips and trip discounts for employees, and trip discounts for employees’ friends and family
• Outdoor industry discounts and deals
• Alternative commuter incentives for biking, walking, carpooling, or using public transportation to get to work
• Wellness programs and regular lunchtime bike rides and yoga

$23.08 - $28.85

At Backroads, we uphold a commitment to transparency and fairness within our hiring process, particularly regarding compensation. The salary range posted for each role applies to both employment offers and employees actively working in the role. New hires are typically offered a starting salary between the minimum and midpoint of the range to ensure there is continued opportunity for salary progression during your employment at Backroads, reflecting our commitment…