Benefits Advisor - Work From Home

PAY RANGE: $23.50-$27.50 Per Hour

REPORTS TO: Director of Assessment & Referral

HOURS: Monday-Friday

The Receptionist will provide a positive, responsive environment for receiving internal and external customers. Responsibilities include providing general office support with a variety of clerical activities and related tasks. Primary duties are answering incoming calls, directing calls to appropriate associates, mail distribution, flow of correspondence, requisition of supplies as well as additional clerical duties. The Receptionist maintains knowledge of, participates in further training provided, and understands the potential risks regarding occupational health hazards (e.g. blood borne pathogen exposures).

• Answers telephone calls and forwards callers to appropriate staff member.
• Provides callers or visitors with information such as company address, directions to the company location, company fax numbers, company website, and other related information.
• Greets and directs visitors to the company.
• Pages, locates and relays messages for physicians and facility personnel.
• Signs for, receives, and routes incoming mail, including courier deliveries.
• Facilitates the flow of organization information.
• Provides back‑up clerical support to various departments such as photocopying, faxing, filing and collating.
• Performs related duties, as requested.
• Upholds the Organization's ethics and customer service standards.

Knowledge and Experience

• High school diploma or equivalent required.
• Experience in healthcare or related field preferred.
• Health care or related industry preferred.
• 5+ years of experience required

Skills and Abilities

• Maintains confidentiality of patients at all times.
• Ability to communicate effectively with both customers and staff members.
• Sensitivity to and willingness to interact with persons of various social, cultural, economic and educational backgrounds.
• Proficiency with software and/or equipment (Microsoft Office applications including Outlook, Word, Excel and PowerPoint) preferred
• Strong organizational skills with ability to prioritize projects, work relatively independently, manage multiple tasks, and meet deadlines.
• Strong written and verbal communication skills.
• Strong interpersonal skills. Ability to work with people with a variety of background and educational levels.
• Ability to work independently and as part of a team.
• Good judgment, problem solving and decision‑making skills.
• Demonstrated commitment to working collaboratively as well as possessing the skills to lead, influence, and motivate others.
• Ability to work in a fast‑paced, expanding organization.

While performing the duties of this job, this position is frequently required to do the following:

• Use standard office equipment and access, input, and retrieve information from a computer. Use computer keyboard with manual and finger dexterity and wrist‑finger speed sufficient to perform repetitive actions efficiently for extended periods of time.
• Communicate effectively in person or via telephone in a manner which can be understood by those with whom the person is speaking, including a diverse population.
• Give and follow verbal and written instructions with attention to detail and accuracy.
• Vision: see details of objects at close range.
• Reach forward, up, down, and to the side.
• Sit for an extended period of time throughout the day.
• Read forms and/or computer screen.
• Lift up to ten (10) pounds.

• Health Insurance
• Vision Insurance
• 401k Retirement Plan
• Life Insurance
  (Supplemental Life, Term and Universal plans are also available)
• Short and Long‑Term Disability
  (with additional buy‑in opportunities)