Virtual Assistant CRM Specialist GoHighLevel

MDC Solutions provides administrative, customer support, and business operations services to organizations across multiple industries. We are committed to delivering reliable, efficient, and professional support that helps our clients streamline operations and achieve their goals.

We are seeking a motivated and detail-oriented Virtual Assistant / Administrative Support Specialist to join our remote team. This role is responsible for providing administrative assistance, client support, scheduling coordination, and general operational support in a remote work environment.

• Respond to client inquiries via email, phone, chat, and other communication platforms in a professional and timely manner
• Manage calendars, appointments, and scheduling requests
• Perform data entry and maintain accurate records and documentation
• Assist with customer service inquiries and client follow-up communications
• Coordinate meetings and maintain organized schedules for internal teams and clients
• Prepare reports, correspondence, presentations, and other administrative documents as needed
• Monitor and organize incoming communications and prioritize tasks appropriately
• Update and maintain CRM systems, databases, and internal records
• Support project coordination and administrative workflows across departments
• Identify and resolve routine client concerns while escalating complex issues when appropriate
• Maintain confidentiality when handling sensitive company and client information

• High school diploma or equivalent
• Strong written and verbal communication skills
• Excellent organizational and time-management abilities
• Strong attention to detail and accuracy
• Ability to work independently in a remote environment
• Proficiency with Microsoft Office, Google Workspace, and common business software applications
• Reliable internet connection and dedicated workspace
• Ability to manage multiple tasks and deadlines effectively

• Previous experience in administrative support, customer service, virtual assistance, or office administration
• Experience using CRM systems, scheduling software, or project management tools
• Familiarity with Zoom, Microsoft Teams, Slack, or similar communication platforms

• Remote work environment
• Professional development and training opportunities
• Career growth opportunities within MDC Solutions
• Collaborative and supportive team culture

MDC Solutions is an equal opportunity employer. We are committed to creating an inclusive workplace and welcome qualified applicants from diverse backgrounds and experiences. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.