Production Assistant

Location: Hybrid – 4 Days Work From Home, 1 Day In-Person (Detroit, MI)
Hours: 40 Hours/Week (M-F 9am-5pm)
Compensation: Starting at $1,600 Bi-Weekly Pay
Reviews: 30-Day Performance Review, 60-Day Raise Review

MAYS Multimedia & Valley Publishing Group are seeking a Production Assistant to support order processing, client communication, and production coordination. This role is ideal for a detail-oriented, organized professional who thrives in a fast-paced environment and can effectively manage client interactions and production timelines.

Responsibilities

Order Processing & Client Communication

• Acknowledge and process incoming orders via email or website. Review client requests and create detailed job descriptions.
• Communicate with clients via phone and email to confirm details and clarify requirements. Prepare and send invoices, ensuring accuracy before submission.
• Follow up on pending payments and unanswered client emails.

Production Coordination & Artwork Management

• Coordinate with printers to track orders, confirm deadlines, and ensure timely production.
• Retrieve and organize old artwork files for reprints, confirming details with clients.
• Prepare and send finalized artwork files to printers, ensuring compliance with production specifications.
• Maintain organized project files for seamless design team collaboration.
• Coordinate project timelines with clients and internal teams to meet deadlines.

Client Relations & Billing

• Follow up with clients post-delivery to ensure satisfaction and address any concerns.
• Maintain and update client records, including order details, artwork files, and payment information.
• Process payments, document transactions, and update billing records accordingly.

Qualifications

• Strong communication and organizational skills.
• Ability to multitask and manage deadlines effectively.
• Experience in customer service, order processing, or production coordination is a plus.
• Familiarity with print production processes is a bonus but not required.

Benefits of the Role

• Flexible hybrid work schedule (4 days remote, 1 day in-person in Detroit, MI).
• Competitive bi-weekly pay with growth opportunities.
• Performance-based raise review at 60 days.