Program Support Assistant

Summary

The position is located within the Home Based Primary Care (HBPC) Specialty Patient Aligned Care Team (PACT) at the Birmingham Veterans Affairs Health Care System (BVAHCS). The incumbent serves as a Program Support Assistant (PSA) supporting programs in Birmingham, Alabama, and the surrounding areas of Jasper, Guntersville, Childersburg, and Huntsville Community Based Outpatient Clinics satellite teams.

To qualify for this position applicants must meet all requirements by the closing date of this announcement – 07/17/2026. Applicants may qualify based on their experience as described below:
Specialized Experience – for the GS‑07 grade level you must have at least one full year of specialized experience equivalent to at least the GS‑06 grade level in federal service. This experience must have equipped you with the knowledge, skills, and abilities to perform the duties of the position. Examples of qualifying GS‑06 level specialized experience include providing administrative‑clerical‑and‑program support assistance in the day‑to‑day operations of an office or service line;

assisting with the tracking or programmatic data, compiling metrics, and identifying missing information or inconsistencies for staff review; coordinating administrative workflows; tracking data and assisting with document preparation to support team deadlines and compliance goals; maintaining database registries, tracking files, and processing administrative documentation to ensure office objectives are met. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://(Use the "Apply for this Job" box below).

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, Ameri Corps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills. You will receive credit for all qualifying experience, including volunteer experience.

Physical Requirements:

The work is sedentary. The employee sits comfortably to do the work assignments. At times there may be some walking, standing, bending, carrying of light items (e.g., papers, books, files). No special physical demands are required to perform the work.

• The Program Support Assistant (PSA) serves within the HBPC Specialty Patient Aligned Care Team (PACT) to support programs in Birmingham, Alabama, and the surrounding areas of Jasper, Guntersville, Childersburg, and Huntsville Community Based Outpatient Clinics satellite teams.
• Performs routine administrative and miscellaneous clerical work.
• Resolves problems associated with the administrative, clerical, and clinical work of the office.
• Performs work involving the collection, compilation, and/or tracking of data and statistical information.
• Assists in planning, review, and reporting of data/statistical results of studies.
• Establishes protocols for incoming data, organizes computerized data sets, and retrieves computerized data.
• Reviews documents, reports, and/or applications for omissions and inconsistencies.
• Completes special research projects in support of policy development and/or technical activities of the program.
• Assembles and summarizes data, background information, and other materials from publications and other sources.
• Recognizes the need for, and coordinates, the work of the office with the work of other offices.
• Demonstrates knowledge of the time‑keeping package—Microsoft Word, Outlook, Excel—and other computer programs.
• Operates and performs routine maintenance on facsimile and copy machines as well as personal computers and printers.
• Retrieves information to assist field staff with information needs by phone.
• Adheres to patient privacy regulations and release of information procedures.
• Demonstrates knowledge of spelling, grammar, and composition and the ability to determine and follow required formats for correspondence and reports.
• Communicates verbally and in writing with a…