Building Operations - Facility Management Services Coordinator

Facility Management Services Coordinator

Woodmen Life is seeking a Facility Management Services Coordinator who enjoys providing exceptional service and ensuring a safe, organized, and efficient workplace for associates and visitors. This role is ideal for someone who thrives in a hands-on environment, enjoys solving day-to-day operational challenges, and takes pride in supporting the physical workplace experience.

As a key member of the Facilities team, you'll support office moves, shipping and receiving operations, conference room setup, furniture reconfigurations, and workplace services that keep the Home Office running smoothly. You'll collaborate with associates across the organization and play an important role in creating a productive and welcoming work environment.

This position offers the opportunity to develop your facilities management expertise while working in a collaborative culture that values service, teamwork, and operational excellence.

The Facility Management Services Coordinator assists the Facility Manager in ensuring the smooth, safe, and efficient operation of Woodmen Life's physical work spaces.

This role serves as a key resource for facility services, workplace support, shipping and receiving operations, office moves, conference room setup, and furniture management. The position also helps support facility improvements, internal service requests, and workplace operations that contribute to a positive employee experience.

Facility Operations & Workplace Services

• Support associate relocations, workspace moves, and furniture reconfigurations.
• Assist with workstation setup and workplace adjustments.
• Provide day-to-day facility support to ensure an efficient work environment.
• Assist with facility improvement projects and workplace initiatives.
• Support internal customers with facility-related requests and services.

Shipping & Receiving

• Receive and distribute shipments throughout the Home Office.
• Deliver office supply inventory, including paper and envelopes, to departments.
• Process outgoing shipments using the Fed Ex shipping system.
• Assist with shipment preparation and distribution of materials to the Sales Force.
• Coordinate shipping and receiving activities while maintaining accurate records.

Conference Centers & Event Support

• Set up conference rooms and meeting spaces for business meetings and events.
• Reconfigure furniture and room layouts to support organizational needs.
• Ensure meeting spaces are prepared and ready for use.

Facilities Maintenance & Support

• Rotate and manage shredding bins throughout the facility.
• Support furniture moves and workspace modifications.
• Assist in maintaining a clean, organized, and safe working environment.
• Coordinate facility service requests and work orders as assigned.

Customer Service & Collaboration

• Deliver seamless, trustworthy, attentive, and resourceful (S.T.A.R.) customer service.
• Build positive working relationships with associates and business partners.
• Communicate effectively regarding facility services and workplace needs.
• Support special projects and additional duties as assigned.

Level II Responsibilities

As experience and proficiency increase, this role may also:

• Independently resolve more complex facility-related issues.
• Conduct ergonomic assessments and workstation adjustments.
• Support associate workspace relocations, including proper PC and phone connectivity.
• Receive inventory and materials through the Lawson Financial Management System.
• Process incoming and outgoing laptops and technology equipment.
• Complete advanced facility support activities with minimal supervision.

Minimum Qualifications

• High School Diploma or equivalent combination of education and experience.
• Basic computer and keyboarding skills.
• Experience with Microsoft Word and Excel or a willingness to learn.
• Ability to efficiently enter, retrieve, and manage information using a PC.
• Strong customer service skills and commitment to delivering a positive associate experience.
• Strong interpersonal and communication skills.
• Ability to work effectively both independently and as part of a team.
• Professional attitude and commitment to teamwork and service excellence.
• Ability to meet expectations for attendance, punctuality, and dependability.

Preferred Qualifications

• Experience in facilities support, office services, workplace operations, shipping and receiving, or related fields.
• Experience with inventory management systems or shipping software.
• Familiarity with workstation setup, ergonomic adjustments, and office relocations.
• Experience supporting conference centers, meeting spaces, or corporate facilities.

• Directly supports the day-to-day operations of Woodmen Life's Home Office.
• Helps create a safe, organized, and productive workplace environment.
• Serves as a trusted resource for associates requiring facility support services.
• Contributes to operational efficiency through effective facility coordination and workplace services.
• Plays an important role in maintaining a positive…