Senior Records & Enrollment Specialist

Job Title

The Office of the Registrar is committed to ensuring the integrity of the University's academic records.

We strive to enhance the educational experience by serving students, faculty, staff, alumni, and the worldwide community in the responsible use of these data and related information systems. Reporting to the assistant registrar, this position reports directly to the Records and Enrollment unit with significant support and responsibilities in the Transcripts, Certification, and Diploma unit.

40% Records and Enrollment

• Using M-Pathways student information system (People Soft) provides first-level support to students, alumni, faculty and staff. Protects sensitive data, maintains a secure workspace, and is vigilant against data security breaches. Initiates tech solutions and submits helpdesk tickets to ITS.
• Assists with updating student records, including transfer credit and study abroad. Assists the department with deceased record processing and notifications, duplicate  and processing, and other duties related to student records.
• Serves as first-level support to schools, colleges, and instructors. Provides general information regarding university policies and procedures and assists faculty and staff with questions.

10% Non-Enrollment Degree Requirements Processing

• Using the M-Pathways student information system, update student Form of Study for undergraduate and graduate students in experiences required for degrees, but not registering for classes.
• Troubleshoots when students are enrolled, but a non-enrollment form of study is requested. Works with schools to determine the correct form of study for the appropriate terms and update student information as appropriate.

25% National Student Clearinghouse (NSC) Support

• Assists with the review of monthly enrollment reports. Runs queries and performs manual updates to the Student Consolidated Statistics panels in M-pathways.
• Researches and posts degree information to the National Student Clearinghouse's database for the Degree Verify Service.
• Investigates and resolves NSC and national Student Loan Data System error reports.

20% General Support

• Assists Transcripts, Certification, and Diploma and Records and Enrollment Departments with daily activities. Provides coverage for telephones and email queues as assigned.
• Assists in maintaining, updating, and writing office procedures, incorporating changes due to system updates, process improvements, and new processes. Participate in project and process improvement initiatives as assigned.
• Assists with testing system capabilities and updates.

5% Other

• Provides front desk and phone coverage at the Student Services Center in the Student Activities Building (SAB) for occasional staff absences. Greets and assists customers with various student service functions, including but not limited to class registration, account information, address and name changes, ordering transcripts, and graduation applications.
• Other duties as assigned.

• Bachelor's degree or equivalent combination of education and experience
• Considerable customer service experience and experience with appropriately handling confidential and sensitive information.
• Proficiency in common Microsoft Office software, particularly Word and Excel.
• Demonstrated knowledge and ability to interact positively with a diverse population.
• Excellent verbal and written communication skills, and strong interpersonal skills.
• The ability to work effectively in a team environment and independently, with minimal supervision.
• A high level of organizational skills, a meticulous attention to detail, and the ability to consistently produce highly accurate work.
• The ability to manage and organize complex information: the ability to use analysis and critical thinking skills to solve problems.
• The ability to interpret University, federal, and state regulations/policies/procedures.

• Experience with the M-Pathways student information system and/or the Oracle People Soft CS system.
• An excellent understanding of the policies and procedures of the University, the academic units, and the Office of the Registrar, and systems related to the records/registration.
• Knowledge of FERPA and other federal/state laws and regulations related to higher education.
• Demonstrates an ability to incorporate innovative practices into the workplace to enhance effectiveness and efficiency.

The Office of Enrollment Management requires a hybrid work arrangement of minimally three days on-site and two remote days. Thursdays are required as an on-site work day for all members of the OEM team. Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment.

Learn more about the work modes.

This position is included in the bargaining unit represented…