Executive Assistant

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision‑making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Schedule:

M-F 8:30am-5:30pm

This will be mostly remote but might be expected to report to our Columbus site periodically.

(
* denotes an “essential function”)

• * Perform work in administrative support, including, but not limited to, answering phone lines, providing customer service, editing/transcribing documents, data entry for expenses/time/invoices/other, creating reservations/scheduling (meetings, conference rooms, A/V, hospitality, travel, concierge)
• * Oversight for confidential company information including but not limited to corporate credit card information, P-cards, employee and client distribution lists, prospective and current employee information etc.
• * Complex calendar and meeting coordination including ability to make decisions on behalf of supported professional
• * Complex travel bookings including ability to accurately plan multi‑leg international trips
• * Communicate and/or respond in effective and professional manner on behalf of supported professional
• * Utilize appropriate logs and/or tracking software for all administrative support work
• * Ensure that job tickets are properly filled out before beginning work
• * Thoroughly assess job requests and ensure appropriate completion of job tasks throughout task lifecycle
• * Communicate with team members, lead, supervisor or client supervisor or client on job or deadline issues
• * Meet contracted deadlines for accepting, completing, and delivering all work
• * Troubleshoot basic equipment problems
• * Assist in developing training plans and process maps for the administrative operation
• * Deliver training plans to a team of Admins
• * Serve as a subject matter expert and resource for junior employees
• * Interact with clients in person, over phone, via video or electronically in a professional and knowledgeable manner
• Prioritize workflow and efficiently multi-task
• Performs Quality Assurance on own work and work of others
• Answer telephone, emails, and place service calls when needed
• Use equipment and supplies in a cost‑efficient manner
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Adhere to Williams Lea policies in addition to client site policies

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment and/or work from home setting.
• Business casual and/or professional attire required.

• Associate degree or advanced degree preferred. Commensurate experience may be considered in lieu of education, based upon candidate’s overall employment history
• 5+ years’ experience supporting at the executive level in a professional organization, preferably in the legal or banking industry; or experience performing administrative duties for a Williams Lea client operation for a minimum of (3) years or more. Formal education and/or training may be considered in lieu of experience
• Excellent calendar management experience and skills, including the coordination of complex executive meetings
• Advanced in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills; able to technically troubleshoot applicable software specific to the business/client
• Familiar with other software programs for providing administrative support
• Previous experience scheduling travel arrangement strongly preferred.
• Previous experience providing administrative support at the executive level preferred
• Ability to interact well with all levels of management
• Able to be trusted with highly sensitive and confidential information and handle with professionalism and…