Program Assistant II​/Forensic Services Department

Operations Coordinator

This position is open to current Colorado residents only. Located within the Colorado Department of Human Services, Civil and Forensic Mental Health (CFMH) is responsible for policy development, service provision and coordination, program monitoring and evaluation, and administrative oversight for the public behavioral health system. CFMH funds, supports and monitors numerous mental health and substance abuse community programs and providers. CFMH also operates the Colorado Mental Health Hospitals at Fort Logan and Pueblo and the Forensic Services Division.

CFMH executes the States' federal responsibilities as the State Mental Health Authority and State Substance Abuse Authority for the purposes of administering federal mental health and substance abuse block grant funds.

The Forensic Services Division is responsible for six departments including Forensic Community Based Services (FCBS), Jail Based Evaluation and Restoration (J ), Outpatient Restoration (OPR), the Forensic Support Team (FST), the Court Services Department, and the Operations Department. The Operations Department provides operational oversight of the Forensic Services Division (FSDV) programs, including contract management, data reconciliation, quality assurance, program evaluation, records management, and training & development.

It is the Operations Department's mission to enhance performance, drive efficiency, and align the workforce with the overarching objectives of the division. Our teams work within various settings including community agencies, jails, courts, and hospitals. The locations can include locked units and secure facilities and our clients may at times be unpredictable due to their mental health needs. Our team is required to make critical decisions in dynamic and fast-paced environments in order to ensure a high level of accountability for patient care.

Our staff are required to maintain updated skills, knowledge, abilities, and competencies necessary to the position through continuing education, clinical supervision, literature review, and discipline and team development. This position may be required to travel throughout Colorado to meet the needs of the department.

Weekly hybrid working arrangements. Minimum 2 days in the office (at either office in Denver or Pueblo) and maximum 3 days remote work. This position supports, monitors, and manages orders for individuals ordered to the care and/or custody of CDHS, including inpatient services, outpatient services, civil evaluations, forensic evaluations, among other judicial orders. In addition, this position will support, monitor, and manage judicial-related hearings, outcomes, outreach, and serve as a centralized source of information across our OCFMH teams.

This position may also be responsible for supportive procedures associated with judicial communications, practices, billing, and invoicing. The position provides high-level professional, technical, and analytical support directly to the Operations Director. This role is responsible for optimizing daily work processes, analyzing data to inform strategic planning, and identifying internal and external information needs. Additionally, the Operations Coordinator serves as a key compliance officer for the department—rigorously tracking court orders, managing the mechanism and ability for FSDV teams to assign evaluations or restoration services, and ensuring all strict court and consent decree deadlines are met.

The position will meet all consent decree and court deadlines by proactively and consistently tracking, analyzing, and communicating with various stakeholders of the department. This position implements, modifies, and utilizes office and time management skills and administrative procedures to complete time-sensitive duties related to the locating, collecting, and data entry of specific information into Anticipate and other programs. This position initiates and maintains data collection devices such as spreadsheets, tables, databases, and electronic files.

This position decides the most efficient means of accomplishing duties while prioritizing workload under changing work conditions; clarifies pertinent data, and establishes and manages office filing and retrieval systems including the contents of files, circulation and retrieval, production, access, and proper handling and disposal of data and protected health information. This position uses critical thinking skills to identify improvements to processes.

Court Order Management:
Monitors all court orders and collaborates with FSDV to ensure order accuracy, enabling timely fulfillment, in accordance with court deadlines and the consent decree. Through direct oversight, the individual tracks the receipt of these orders, reviewing them thoroughly for correctness and clarity. Analyzes and interprets the intent of all court orders, seeking clarification from the courts via email, telephone, or formal correspondence when necessary.

Utilizing sound…