Senior Customer Service Representative

Job Posting Closes

Job Posting Closes at 11:59PM on 07/21/26.

Road & Bridge Senior Customer Service Representative. You will play a vital role in keeping our division running smoothly by providing high‑level administrative, operational, and customer service support. In this dynamic role, you will coordinate accounting, payroll, purchasing, and budget‑related activities while serving as a trusted resource for staff, leadership, and the public. You will manage complex customer inquiries, resolve escalated issues, maintain records, prepare reports and correspondence, and support daily office operations.

You will also lead or assist with special administrative, technical, and confidential projects, collaborate across County departments, and help train and mentor team members on established policies and procedures.

This position typically operates on a 4‑day workweek (Monday‑Thursday, 6am‑4pm) working on‑site from our Road & Bridge Central Shop location (21401 Golden Gate Canyon Road, Golden, CO 80403).

Hiring Range: $27.32 - $32.79 USD hourly. Compensation will be determined based on education, experience and skills.

Standard Benefits include medical, dental, and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, and a starting bank of 40 hours of PTO for new hires. Flexible schedules and remote work options are also available.

• Deliver Exceptional Customer Service:
  Serve as a primary point of contact for citizens by responding to complex inquiries and providing timely, professional service. Follow established procedures to resolve questions, concerns, and service requests. Monitor voicemail, respond to citizen inquiries, and enter citizen requests into QAlert/Open Gov EAM (Enterprise Asset Management).
• Manage Open Gov EAM:
  Maintain employee profiles and citizen requests, create work orders and tasks for supervisors, and enter activity timesheets, asphalt and snow product tickets, landfill tickets, safety incident reports, vendor invoices, and CDL/DOT updates. Review and verify vendor invoices to ensure accurate billing. Process a high volume of data entry accurately for vendor contracts exceeding $25M annually.
• Provide Administrative Support:
  Support supervisors and employees with a variety of administrative functions, including onboarding and offboarding activities, document management in SharePoint, and HR and IT‑related processes. Serve as a backup for other Customer Service Representatives and provide support across districts as needed.
• Coordinate Utility Locate Requests:
  Submit and track utility locate requests, ensuring records and systems remain accurate and up to date.
• Support Employee Training:
  Coordinate and deliver administrative training for employees, including guidance on HR and IT processes, Workday, Open Gov EAM, snow operations, and other division procedures.
• Reconcile Fleet Meter Data:
  Review fleet meter reports, research discrepancies, and make corrections to ensure accurate equipment usage records.
• Maintain Bulk Fuel Records:
  Enter and reconcile bulk fuel log information, identify discrepancies, and report issues as needed.
• Coordinate Payroll
  
  Activities:
  
  Support payroll processing by communicating payroll deadlines, obtaining approvals, and documenting overtime and other pay codes within Open Gove EAM.
• Perform General Administrative Functions:
  Complete a variety of administrative duties, including filing, scanning, preparing forms and vouchers, scheduling DOT appointments, ordering office supplies, updating voicemail messages, taking meeting minutes, posting notices, and tracking employee training and policy acknowledgments.

Minimum qualifications:

One or more years of customer service experience, high school diploma or equivalent. Equivalent combinations of education and experience are acceptable.

• Experience in public works, transportation, construction, municipal operations, or a similar environment.
• Experience using Open Gove EAM, QAlert, and Microsoft Office applications.
• Exceptional attention to detail and…