Operations Support Specialist, Administrative​/Clerical

Position Summary

This role provides high-level administrative support to the Executive team as well as operational and project support within the association. This is a full-time, primarily remote position with required in-person work one day per week in Lansing and additional onsite support during statewide events.

The ideal candidate is detail-oriented, highly organized, tech-savvy, and able to self-manage in a remote environment. This position supports MAASE’s internal operations, communications, data systems, and grant projects, including the para educator training initiative.

• Provide scheduling, communications, and logistical support to the EDs and AED.
• Prepare agendas, draft communications, maintain records, and manage shared files (Google Workspace).
• Assist with the execution and tracking of organizational projects within Asana or other project management tools.
• Support governance activities (e.g., minutes, follow-up communications, preparing materials).

• Read and process mail (weekly).
• Maintain and update databases, spreadsheets, and records (including Novi AMS).
• Support check register maintenance, Accounts Receivable, and basic bookkeeping tasks (e.g., sorting receipts, preparing deposits).
• Support record retention processes and internal system organization.
• Draft and edit letters, reports, and digital communications.

• Routine website maintenance (primarily the job board).

• Provide onsite assistance during conferences, professional learning events, and meetings (primarily in Lansing, occasionally statewide).
• Support registration through the Association Management System (AMS) and Learning Management System (LMS), prepare materials, and assist with logistics.

• Assist with onboarding logistics (access setup, paperwork routing) in collaboration with the Director of Business & Operations.
• Coordinate scheduling tools such as Doodle Polls and Zoom links.
• Support internal office operations, including maintaining supplies and supporting document storage.

• Provide exceptional customer service through Zendesk by serving as the primary point of contact for learners, trainers, districts, and partners, responding to program, LMS, registration, and event-related questions.
• Manage program data, grant documentation, and reporting by completing data entry, maintaining accurate participant, trainer, funding, and event records, and supporting grant compliance and reporting requirements.
• Administer learning management system operations by enrolling learners, managing course access and completion, and updating participant records.
• Prepare, pack, ship, receive, and organize training materials, participant kits, and event supplies to ensure programs are fully equipped and delivered successfully across the state.
• Other duties as assigned.

• High school diploma or equivalent; associate’s degree preferred but experience in lieu of degree will be considered.
• Experience in a professional administrative, clerical, or support role.
• Strong digital literacy and comfort with cloud-based tools.
• Excellent written and verbal communication skills.
• Detail-oriented with strong time management skills.
• Ability to work independently in a flexible, remote environment.
• Professional, friendly, and responsive customer-service mindset.

• Experience using project management tools (e.g., Asana, ).
• Familiarity with Quick Books or light bookkeeping tasks.
• Experience with an AMS (Novi preferred, similar systems acceptable).
• Experience supporting events or working in the nonprofit sector.
• Comfort with Google Workspace, Zoom, digital scheduling tools, and online systems.
• Experience managing competing deadlines in a remote setting.

• Primarily remote with required in-office work in Lansing at least one day per week.
• Monthly onsite support required for events (Lansing, Traverse City, and other Michigan locations).
• Standard office hours with some flexibility around event schedules.

• Salary: $45,000–$55,000…