Order Processing Coordinator

Job Overview

Position: Order Processing Coordinator

Location: Glenwood, MN (Glenwood – Glenwood, MN 56334)

Salary: $17.50 – $19.00 hourly

Job Category: Admin - Clerical

ASB Corp is an employee‑owned company that helps customers with print, branded merchandise, eCommerce, and fulfillment services. Founded in 1981, ASB has grown to be one of the largest distributors in the industry.

• Process sales orders, discrepancies, and inventory documents daily according to established department policies and procedures, including:
  • Ensure all incoming orders are received, entered, and saved into the order management system and tagged in the workflow management system (Mfiles).
  • Utilize ASB platforms to process orders daily, performing data entry functions on purchase and sales orders based on specific program requirements and attaching all related correspondence and documents.
  • Match vendor invoices and warehouse packing slips to purchase orders.
  • Invoice customers upon receipt of all paperwork, verifying that costs are accounted for and accurate.
• Provide timely support, research, and feedback regarding the status of orders and related concerns or pending changes, such as:
  • Contacting vendors regarding missing vendor invoices or documentation of credits applied to an account.
  • Contacting sales associates regarding missing purchase orders and providing scanned copies of invoices.
• Collaborate with inventory, finance, and other home office support teams to meet or exceed sales, client, and vendor expectations, including:
  • Coordinating updates when the warehouse or vendor removes old merchandise.
  • Gathering and preparing information for credit memos.
  • Inputting orders for warehouse and remote locations.
  • Gathering inventory receiving documents and forwarding them to the Inventory Team for receipt completion.
  • Assisting with inventory reconciliation as needed.
• Run and review various reports daily and weekly to manage the status of orders, freight integration, shipping detail accuracy, and aged invoices, using the information to process, prepare, and/or notify sales associates, home office departments, or vendors for necessary information to complete orders or resolve discrepancies noted on reports.
• Collaborate with sales associates to create professional working relationships.

• Comprehensive Medical
• Dental/Vision
• Paid Time Off (PTO)
• Volunteer Time Off
• Paid Holidays
• Tuition Reimbursement
• Employee Ownership
• 401(k)
• And more!

Required:

High school diploma or general education degree (GED); plus six months to one year of previous work experience or education in customer service, accounting, or inventory control.

• Client Focus
• Flexibility
• Problem Solving/Analysis
• Organizational Skills
• Time Management
• Technical Capacity
• Communication Proficiency
• Teamwork Orientation

Ability to read and interpret documents such as procedure manuals, purchase orders, vouchers, and invoices. Must be able to effectively write routine reports and correspondence and speak effectively with fellow employees, management, and sales associates.

Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Must possess a basic working knowledge of Microsoft Office programs and have experience working with internet‑based programs and email.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit and occasionally required to stand or walk. Most work is done at a computer workstation, which requires repetitive wrist and hand movement.

The employee must rarely lift or move up to 20 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

AA/EEO/Vet/Military