Mail Processing Clerk

Position: Mail Processing Clerk I
At Vanderbilt Mortgage, we believe home ownership makes lives better. For over 50 years, we’ve been committed to making home ownership more attainable for families across the country by providing mortgage solutions that unlock the freedom of home. As a national housing lender, we specialize in financing new and pre-owned manufactured and modular homes. With a diverse range of loan products, a reputation for world-class customer service and a coast-to-coast presence, Vanderbilt continues to be a leader in the industry.

Our strength is our people—which is why we prioritize investing in our Team Members through opportunities for growth, a healthy work-life balance, and meaningful recognition of their contributions. Whether just starting out or bringing years of experience, Vanderbilt empowers our Team Members with the tools and training to build a successful career and reach their full potential.

POSITION TITLE:

Mail Processing Center (MPC) Clerk I (Non – LO – No Consumer Contact)
 JOB STATUS:
Full Time/Hourly
 DEPARTMENT:
Mail Services

REPORTS TO:

Mail Processing Center Team Lead

TRAVEL REQUIRED:

None

WORK SCHEDULE:

Required In Office
 PAY:
The expected hiring range for this position is from $16.86 to $19.83 plus additional bonus opportunity. The stated hiring range is based on experience, qualifications, and other relevant factors. Final compensation decisions will take into account a variety of considerations, including individual skills, internal equity, and organizational needs

JOB SUMMARY:

The Mail Processing Center Clerk I is responsible for processing, receiving, sorting, distributing, picking up, and delivering company mail and packages for the enterprise. This role reports to the Mail Processing Center Team Lead and ensures mailing machines are operating sufficiently, mail and packages reach their destinations in a timely manner, and that document flow runs smoothly for the organization.

JOB FUNCTIONS:

Processes Incoming and Outgoing Mail
 Receives, sorts, and opens (when required) mail daily to include:
 Organizes mail according to business unit (recipient).
 Payments and checks given to MPC Payment Processors.
 Tax bills and correspondence given to MPC Tax Research Clerks.
 Identifies and processes customer correspondence for imaging.
 Receives, sorts and sends all outgoing mail and packages via USPS, Fed Ex, and UPS.
 Completes daily mail routes throughout the office for mail pick up and drop off in mail service locations.
 Researches, identifies, and updates all returned mail based on individual team policies using the AS400 for customer account access and updating addresses.
 Provides special print job services enterprise wide for training and development, marketing promotions, laminations, and other needs as requested
 Provides Fed Ex administration services to all business units as needed to set up new user accounts and edit groups as necessary
 Sends weekly packages to all Home Centers, Home Building Group and Supply Facilities.
 Prioritizes special projects as needed based on efficient shipping practices and department needs
 Provides Excellent Customer Service
 Answers calls regarding mail and tracking packages for the Retail Home Centers and Home Building Group teams.
 Collaborates with special groups for deliveries as needed, such as:
Aramark, Facilities, Technology, Lodge, etc.
 Assists in trouble shooting lost or missing packages and mail.
 Responds to emails from inter-enterprise team members as needed.
 Provides service at the Mail Processing window located in the main hallway of the home office.
 Provides postage and shipping labels as requested.
 Print jobs, special letters and mailings sent to the work-from-home and extension-print email distros
 Supports Vendor Services
 Works with third party courier as needed to ensure mail is received and ready to go out each day in a timely manner as schedules are determined
 Operates Ship Manager from Fed Ex to print weekly shipping labels for outgoing packages to Retail Sales Centers and Home Building Facilities
 Organizes and sorts packages to be picked up by UPS and Fed Ex for daily pickup
 Other duties as…