Operations Technician Senior - Commercial Lines

This position will be located in our Sentry Strongs office in Stevens Point, WI. The Operations Technician Senior will support commercial lines (CL) operational and underwriting processes within guidelines by handling a variety of basic to moderately complex policy transactions that support the review and acceptance/decline of new or renewal CL business.

This team member assists on behalf of underwriting, claims, and agents, compiles and/or shares policy and coverage for assigned lines of business and customers. They will ensure proper documentation and records management according to regulatory and Sentry standards.

• Provide operations support, including processing of new business submissions and policy updates
• Perform moderately complex operations support duties and handle production problem listings
• Utilize various systems and sites to manage and process requests related to the Regional businesses
• Use problem‑solving skills and best judgment to work with internal business units to resolve problems and provide insight about service
• Use your skills in multitasking, time management and attention to detail

• Requires knowledge of Sentry systems, processes and procedures
• May provide testing of new or revised procedures as it relates to the business systems; may assist with procedure writing
• Refers questions outside of responsibility/authority
• Performs other job‑related duties as assigned from time to time

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office
• As a Sentry associate, you will have an in‑office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office
• Meal Subsidy available for associates who report to an office
• 401(K) plan with a dollar‑for‑dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future
• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program
• Generous Paid‑Time Off plan for you to enjoy time out of the office as well as Volunteer‑Time off
• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle
• Well‑being and Employee Assistance programs
• Sentry Foundation gift matching program to encourage charitable giving

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.