Vehicle Services Clerk

Department Information

The mission of the Colorado Department of Revenue (CDOR) is to become a trusted partner to every Coloradan to help them navigate the complexities of government so they can thrive. We are driven by our values of service, teamwork, accountability, integrity, and respect.

The vision of the department is to empower businesses and individuals through quality customer service, innovation, and collaboration. We celebrate diversity and support an equitable and inclusive culture. We embrace our differences because we believe this brings innovation to our work. For more exciting information about the Department of Revenue, please enjoy this brief video!

Within the Division of Motor Vehicles (DMV), the Vehicle Services Unit exists to ensure compliance with the laws that govern the vehicle title and registration process as outlined in the Colorado Revised Statute and rules and regulations that delineate the vehicle title and registration functions set forth in the Colorado Code of Regulations, the International Registration Plan and in accordance with DPPA requirements.

The Vehicle Services Unit is seeking a Vehicle Services Clerk (Administrative Assistant II) to ensure all applications for vehicle titles and registrations are issued pursuant to Colorado Revised Statutes, rule and federal law, the International Registration Plan and motor vehicle record searches are completed in accordance with DPPA requirements.

• Communicate a thorough working knowledge of vehicle title and registration statutes and departmental rules and regulations to taxpayers and governmental agencies
• Ensure the proper registration credentialing, reporting, and payment of fees for applicant accounts
• Receive and verify payments, including researching and resolving out of balance conditions
• Scan all documents processed into the appropriate accounts
• Provide copies of documents regarding motor vehicle ownership to government agencies, state county motor vehicle offices, tow operators, and repair shops
• Other duties as assigned.

The ideal applicant brings their customer service experience and their strong attention to detail to this job every day to ensure comprehensive information exchange, provided in a thorough, professional manner with every support transaction.

Onsite - This position is designated as on-site and is primarily responsible for performing job duties at a State workplace: reports to the DOR offices at 3265 S Wadsworth Blvd #3A, Lakewood, CO 80227.

This position is primarily an on-site position. Employee may be required, on occasion, to work from home for brief periods of time. In such instances staff member will be responsible to provide and maintain a home office or other suitable remote work location as well as internet and a secure Wi-Fi connection. All performance expectations, productivity, and policy adherence requirements apply to remote work from home in exactly the same manner as they are to employees who are currently on site.

Two (2) years of relevant experience in General Clerical and/or Call Center work experience.

General Clerical Work Experience Is Typically Performed By Office Clerks And/or Administrative Assistants This Includes, But Is Not Limited To Tasks Such As

• Experience providing exceptional customer service in the call center and/or online; interfacing with a variety of people from many levels within the organization and community.
• Data Entry including: entering information into a program or database (appointments, contact information, customer records)
• Regular, daily work responsibilities utilizing equipment and software used in offices (E-Mail, Microsoft Office programs (Word, Excel, PowerPoint), Google Apps, etc.)
• Regular, daily work responsibilities utilizing computer systems, scanners, printers, copiers, fax machines and other technologies
• Typing professional emails, letters, reports, briefings, forms, memoranda, etc.
• Reviewing and comparing data for accuracy and completeness. Gathering specified information and compiling routine reports

A combination of related education and/or relevant…