Clerical Assistant

THE POSITION

Take pride in a role that supports the well-being of families across the Commonwealth! As a Clerical Assistant 3 with the Department of Human Services, you will help keep Pennsylvania's children safe by supporting essential clearance operations. Your work will strengthen the state's ability to assess who is qualified to work with or care for children. This position invites you to be part of a hardworking team that values careful review, strong communication, and reliable service.

Take pride in a role that supports the well-being of families across the Commonwealth! As a Clerical Assistant 3 with the Department of Human Services, you will help keep Pennsylvania's children safe by supporting essential clearance operations. Your work will strengthen the state's ability to assess who is qualified to work with or care for children. This position invites you to be part of a hardworking team that values careful review, strong communication, and reliable service.

This position supports the Clearance Verification Unit by receiving, reviewing, and processing applications that determine whether individuals meet state requirements to work with children. As a Clerical Assistant 3, you will perform the following duties:

• Call Handling:
  Respond to public inquiries and return calls regarding clearance matters, providing clear guidance about required steps
• Customer Service:
  Engage professionally and empathetically with applicants at the clearance window to ease concerns and provide helpful support
• Data Entry:
  Enter information from various clearance applications into designated electronic systems
• Record Review:
  Analyze information across multiple state and federal databases to verify applicant status and ensure compliance with law
• Status Verification:
  Check child abuse history results to determine whether an applicant matches any substantiated abuse records
• Criminal Checks:
  Review criminal history information and determine final status in accordance with applicable laws

Interested in learning more? Additional details regarding this position can be found in the position description .

• Full-time employment
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework:
  You may have the opportunity to work from home (telework) part-time, up to 3 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.
  
  Additional details may be provided during the interview.
• Salary:
  
  In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

• You must meet the PA residency requirement . For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

• This position falls under the provisions of the Child Protective Services Law.
  • Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

• Pennsylvania law (51 Pa. C.S.
• 7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to (Use the "Apply for this Job" box below). and click on Veterans.

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or…