Clerical Assistant

Clerical Assistant 3

Are you ready to strengthen your clerical abilities in a role where your careful review and helpful guidance support child safety efforts across Pennsylvania? As a Clerical Assistant 3 with the Department of Human Services, you will make a direct and positive impact through detailed work and strong customer service. You will be part of a team that values thoroughness, respect, and steady performance.

This role provides a chance to build your confidence and capabilities while serving the public.

This position supports Child Line operations by reviewing clearance applications, assisting callers, and helping ensure the safety of children across the Commonwealth. The work involves careful evaluation of records, communication with applicants, and accurate processing of official documentation. As a Clerical Assistant 3, you will perform the following duties:

• Caller Support: Answer inquiries and guide callers through clearance verification steps
• Application Review: Examine and compare applicant information across multiple databases
• Record Processing: Enter, update, and confirm clearance data in official systems
• Criminal Checks: Review criminal histories and assess whether offenses meet legal criteria
• Written Communication: Prepare clear responses to applicant questions and requests
• Mail Handling: Open, sort, and process incoming applications and related fees

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days per week after an in-office training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.
  
  The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements:

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• You must be able to perform essential job functions.

Legal Requirements:

• This position falls under the provisions of the Child Protective Services Law. Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.

Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application…