Office Manager

Position Title:

Office Manager Department:
Operations

Reports To:

Location Manager or Office Manager

Location:

On-Site FLSA Status:
Exempt

The Office Manager is a key member of the funeral home leadership team, responsible for ensuring smooth daily operations, exceptional administrative support, and a professional, compassionate experience for families and guests. This role oversees a wide range of administrative and operational duties, including records management, scheduling, customer service, financial and contractual documentation, and communication support.

In some locations, the Office Manager may also supervise part-time Funeral Attendants, ensuring proper staffing levels, workflow coordination, and accurate submission of payroll for both hourly and on-call staff.

• Serve as the primary administrative contact for the funeral home, supporting families, staff, and vendors
• Manage front-of-house operations, including reception, phone coverage, and customer inquiries
• Maintain accurate records, case files, death certificates, and compliance-related documentation
• Coordinate scheduling for arrangements, services, and facility usage
• Assist funeral directors by preparing necessary paperwork, contracts, and service materials
• Support pre-need and at-need families with forms, signatures, and coordination as needed

• Provide compassionate, professional support to families in person, over the phone, and via email
• Ensure all guests receive an experience consistent with Milestone's Standard of Care
• Help resolve questions or concerns with empathy and professionalism

• Manage payment processing, invoicing, and deposit documentation
• Track accounts payable items and vendor invoices for home office processing
• Assist with financial reports, case logs, and reconciliation activities

• Support staffing coordination for part-time Funeral Attendants
• Oversee scheduling, timekeeping, and workload management for Attendant staff
• Approve weekly timesheets and ensure accurate payroll submission to Milestone Home Office
• Assist in training new administrative or funeral attendant team members
  
  Systems & Technology
  • Maintain accurate data entry in case management and CRM systems
  • Use Microsoft Office, Teams, and industry-specific platforms with proficiency
  Qualifications
  • 2+ years of administrative, office management, or customer service experience required
  • Experience in funeral service, healthcare, hospitality, or related profession preferred
  • Strong organizational and multitasking skills
  • High level of professionalism, empathy, and discretion
  • Demonstrated ability to work with grieving families
  • Comfortable supporting and communicating with multiple stakeholders, including leadership
  • Proficiency with computers and office software (Microsoft Office Suite required)
  • Ability to problem-solve, anticipate needs, and work both independently and as part of a team
  Other Requirements
  • Ability to work occasional evenings or weekends, based on business need
  • Ability to lift up to 20 lbs. and move throughout the funeral home location
  • Valid driver's license preferred