Centralized Services Specialist

JOB DESCRIPTION

The Centralized Services Specialist (CSS) is responsible for maintaining, tracking, and completing administrative requests for designated Centralized Administration Assignment Group(s). The Centralized Services Specialist works primarily in My Support Center.

The Centralized Services Specialist (CSS) is responsible for maintaining, tracking, and completing administrative requests for designated Centralized Administration Assignment Group(s). The Centralized Services Specialist works primarily in My Support Center.

• Supports and maintains a strong working relationship with the Centralized Services Coordinator(s), Supervisor(s) and Manager(s) with the overall goal of driving operational excellence and improving user satisfaction
• Tracks, logs, and processes incoming requests from end-users
• Meets internal deadlines to match the internal client expectations for timely delivery of service and ensures data is collected and processed in a timely manner
• Assists in the quality review process to ensure accuracy, quality, and consistency of deliverable(s) by following written and verbal instructions to ensure uniformity with BDO standard format, as needed
• Assists in the maintenance of team shared work spaces, housing all training and written process documentation, key contacts, links, and common responses
• Interacts with internal clients to gain information, documents, and data necessary to complete assigned tasks
• Assists with training team members on all relevant software, resources, and processes
• Acts as a point of contact for unassigned staff; proactively identifying assignments to ensure productivity and RISE utilization when applicable
• Complies with all Firm policies, standards, and client procedures
• Supports continuous performance improvement initiatives (service, quality & efficiency)
• Makes in-person visits to local home office to foster relationships with administrative peers and professional stakeholders
• Gathers insights into end-user experiences, identifies friction points, and explores opportunities to enhance centralized services
• Communicates and collaborates effectively with various stakeholders to drive improvements and ensure alignment with organizational goals
• Other duties as required

• High School Diploma or GED, required
• Associate's Degree, preferred

• High School Diploma or GED, required
• Associate's Degree, preferred

• Two (2) or more years of administrative experience, required
• Professional services experience, preferred

• N/A

• Advanced level of proficiency in Microsoft Office Suite, required
• Experience with ticketing system software or scheduling software program, preferred

• N/A

• Ability to work in a deadline driven environment and handle multiple projects/tasks with an attention to detail
• Ability to successfully multi-task while working in coordination with other professionals
• Ability to understand and maintain the confidentiality of all information
• Ability to relate with diverse personalities in a tactful and mature manner
• Ability to respond tactfully and professionally in high demand situations
• Takes ownership of work and completes tasks in a timely manner
• Ability to prioritize and meet both client and departmental demands with minimal supervision
• Capable of following procedures and communicating issues and status to multiple supervisors
• Ability to efficiently process data using strong technology skills

Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate's qualifications, experience, skills, and geography.

National Range: $28.85/hr - $31.25/hr

Maryland Range: $28.85/hr - $31.25/hr

NYC/Long Island/Westchester Range: $28.85/hr - $31.25/hr

Join us at BDO, where you will find more than a career, you'll find a place where your work is impactful, and you are valued for your individuality. We offer flexibility and opportunities for advancement. Our culture is centered around making meaningful connections, approaching interactions with curiosity, and being true to yourself, all while making a positive difference in the world.

At BDO, our purpose of helping people thrive every day is at the heart of everything we do. Together, we are focused on delivering exceptional and sustainable outcomes and value for our people, our clients, and our communities. BDO is proud to be an ESOP company, reflecting a culture that puts people first, by sharing financially in our growth in value with our U.S. team.

BDO professionals provide assurance, tax and advisory services for a diverse range of clients across the U.S. and in over 160 countries through our global organization.

BDO is the first large accounting and advisory organization to implement an Employee Stock Ownership Plan (ESOP). A qualified retirement plan, the ESOP offers participants a stake in the firm’s success through…