Customer Service Representative II (Central Branch Location​/2nd Floor Special Services

Job Title

Harris County Tax Assessor-Collector Customer Service Representative

The Harris County Tax Assessor-Collector's Office is seeking enthusiastic, detail-driven, customer-focused Customer Service Representatives for openings at Central Branch locations.

The Customer Service Representative is responsible for performing a variety of tasks related to vehicle title and registration processing. This includes examining, sorting, issuing, and denying vehicle titles, exempt plates, disabled placards, mechanic lien applications, and registration renewals. The role also involves processing applications in the Registration and Title System (RTS) automated system, handling customer inquiries, maintaining records, and ensuring that all documents are processed and secured in a timely manner.

This is an in-office position, and transactions are completed in RTS, the state-wide software. Remote work options are not available, unless authorized to process backlog.

About the Tax Assessor-Collector

The Harris County Tax Assessor-Collector's Office is essential for ensuring the proper administration of tax laws and providing vital services to the community. The office plays a key role in local government, handling various financial and administrative tasks including:

• Property Tax Collection
• Motor Vehicle Services
• Voter Registration
• Additional Revenue Collection

Duties and Responsibilities

• Examine and sort documents to determine eligibility for the issuance or denial of vehicle titles, exempt plates, disabled placards, mechanic liens, and registration renewals.
• Process vehicle title applications, title rejection corrections, exempt title and registration, and disabled placard applications within the RT automated system.
• Compile and sort receipts in a neat, organized manner, ensuring that all checks and title work are balanced and included in the RTS report. All transactions must be processed in office by the original handler, requiring onsite presence each day.
• Safely securing document in the vault overnight.
• Handle all incoming mail, drop-offs, and inter-office work promptly and efficiently, ensuring timely processing.
• Respond to customer inquiries in person, by phone, and via email, meeting the standard number of calls per month, providing clear and accurate information regarding vehicle titles, registration, and related services.
• Complete required auto-related training modules and cross-train in other sections to meet organizational needs. Also, attend training sessions upon request to stay up to date on relevant knowledge and best practices.
• Processes payments in the form of cash, check, credit, or other forms of monetary value, ensuring every action is recorded and the cash drawer and non-cash transactions are balanced to the exact dollar amount.
• Other duties as assigned.

Harris County is an Equal Opportunity Employer

All applicants must register for and complete the HRT Clerical Skills Test with a typing speed of 30 wpm and 80% accuracy.

Education and Experience:

• High school diploma or GED equivalent from an accredited institution within the U.S.
• Minimum of one (1) year of customer service experience.
• Must be able to pass state-required RTS training prior to performing duties at the service window.
• Must demonstrate the ability to perform duties with a high degree of accuracy and professionalism.
• Ability to maintain a positive attitude and provide excellent customer service.
• Ability to work independently or as part of a team in a dynamic environment.
• Ability to work in a fast-paced, public-facing, and stressful environment.

Knowledge, Skills & Abilities:

• Error Detection and Report Review
• Time Management and Prioritization
• Cash Handling and Financial Accuracy
• Customer Service
• Fraud Detection
• Personal Computer (PC) experience, with proficiency in Microsoft Office Suite.
• Excellent reading comprehension and verbal/written communication skills.
• Must have PC and CRT experience and be able to type a minimum of 30 words per minute with accuracy.
• Must be able to adhere to office confidentiality requirements regarding customer and department information.
• May provide branch support at other branch offices, as necessary.

NOTE:

Qualifying education, experience, knowledge, and skills must be documented on your job application. You may attach a resume to the application as supporting documentation but ONLY information stated on the application will be used for consideration. "See Resume" will not be accepted for qualifications.

Education & Experience:

• Minimum of two (2) years of customer service experience.
• Prior experience to include cash handling from retail, banking, or a similarly situated operations environment.
• Prior experience with vehicle registration, titling, or licensing services.

Register Online for the HRT Clerical Skills Test using the following link:

Click the above link to the HRRM Clerical Skills Test registration page

Click on "Apply" to submit your request for testing

You will receive a test invitation…