Program Coordinator, Travel

Title:

Program Coordinator, Travel

Classification:
Non-Exempt

Reports to:

Director, Travel Services

Location:

Atlanta, GA (Hybrid 3 days in office)

Compensation: $45k - $50k Annually

At Extu, we don’t just play in the market—we're leading it. As one of the fastest-growing companies in our space, we help the world’s biggest brands grow revenue through incentive marketing, group travel rewards, and through-channel campaigns. Our Partner Experience Platform makes it all work, blending smart strategy with seamless technology.

We believe in growth—ours, our clients’, and yours. But we know growth takes more than ambition. It requires smart people, shared goals, and a culture that values both speed and support. That’s why we’ve been named one of Atlanta’s Best and Brightest Companies to Work For® (13 years running) and recognized as a Top Workplace®—but what truly sets us apart is our people-first mindset.

We are a purpose and values-led organization that offers:

• Working with some of the largest brands in the world
• An innovative technology platform
• A global company, with global opportunities
• An informal, collaborative work environment with close access to senior management

Learn more at

This position is responsible for supporting the operations team on all facets of assigned travel programs. This position is also responsible for overall customer satisfaction of the individual attendees of the travel program during the registration process.

• Support of Account Manager in the operation of travel programs including client and vendor correspondence.
• Organization of physical program files within company standards.
• Creation of program database for all participant information.
• Creation of registration materials including web registration site utilizing Cvent Registration system.
• Coordination of all program mailings including promotional mailings, registration mailings and final documentation mailings.
• Coordination of participant registration process including answering participant phone calls regarding program and registration questions.
• Quality Control of registrations and participant changes.
• Maintains contact with air vendor on day-to-day participant issues.
• Creation of program documentation to include copy and production of Program of Events, name badges, luggage tags, signage, etc. as well as coordination of artwork with in-house graphic artist.
• Updates Account Manager on all participant issues including changes or any special requests made by participants.
• Runs reports as required including rooming lists, participant lists, activity lists, arrival & departure lists, etc.
• Creation of travel staff notebooks including copies of all appropriate reports.
• Live up to our Extu Core Values.
• Performs other duties and responsibilities as required by supervisor or business
• This job description is subject to change at any time

• 1-2 years of related work experience
• Experience with customer service
• Strong interpersonal skills to effectively collaborate across departments
• Ability to work in a small team environment or independently
• Self-starter with excellent problem-solving capabilities.
• Excellent verbal and written communication skills
• Excellent organization and planning skills
• Multi-tasking capabilities (individual will be assigned multiple registration projects simultaneously)
• High degree of flexibility
• Intermediate level Microsoft Office Skills
  -Word, Excel, PowerPoint, Outlook

• A bachelor’s degree in business administration, marketing, communications or related experience.
• Experience with customer service in the travel industry
• Some knowledge with Cvent Registration platform

• Travel – very minimal travel required
• Ability to lift 10 pounds (laptop for remote work)
• Must be able to remain in a stationary position 90% of the time.
• Move about inside the office for meetings and to access office equipment
• Ability to sit for long periods of time at a computer utilizing a phone with headset
• Operate a keyboard for system access and email communication
• Position primarily communicates verbally with clients through phone and email.