HVACR Service Admin assistant

Dispatcher / Administrative Assistant

Location: San Antonio, TX

Company: Straight Cool Mechanical services

Employment Type: Full-Time

We are a growing commercial HVAC company based in San Antonio, TX, specializing in service, repairs, and maintenance for commercial and industrial clients. We pride ourselves on professionalism, responsiveness, and strong customer relationships. We’re looking for a highly organized, detail-oriented Administrative Assistant to help keep our operations running smoothly.

The Administrative Assistant plays a key role in coordinating service calls, supporting technicians in the field, and ensuring excellent customer communication. This person will manage scheduling, handle inbound calls, assist with billing and paperwork, and support daily office operations.

• Schedule and dispatch HVAC service technicians efficiently
• Monitor technician progress and adjust schedules as needed
• Communicate job details clearly to field staff
• Prioritize emergency service calls appropriately

• Answer incoming calls professionally and courteously
• Schedule service appointments
• Follow up with customers on job status and completion
• Maintain accurate customer records

• Create and process work orders
• Assist with invoicing and basic billing tasks
• Maintain service agreements and maintenance schedules
• Order parts and coordinate deliveries
• File and organize documents (digital and physical)

• Strong organizational and multitasking skills
• Excellent phone and communication skills
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to work in a fast-paced environment
• Professional and dependable

• Experience in HVAC, construction, or service-based industries
• Dispatching experience
• Familiarity with service management software (e.g., Service Titan, Housecall Pro, or similar)

• Competitive pay (based on experience)
• Stable, full-time position
• Supportive team environment
• Opportunity to grow with a growing commercial HVAC company

• Company parties
• Competitive salary
• Flexible schedule
• Free food & snacks
• Home office stipend
• Health insurance

Flexible work from home options available.