Insurance Account Support (Entry-Level

Come join our team!

There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.

Headquartered in San Francisco and founded in 2007, our company has over 3,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.

Our core values are:
Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!

The Account Administrator (a junior account manager aka account support role) provides high-quality service & support to our Clients and Account Executives. They work to ensure satisfaction by balancing the quality of service and speed of response. In this role, the administrator will support senior executives with administrative duties, such as the administration of policies, coordination of billing/payment, processing applications and other administrative duties and projects as assigned.

Primarily in-office:
This role must work in our Greenwood Village, CO office. Candidates can work from home up to five days every month, with the entire month of August being flexible.

• Some insurance industry experience is preferred, but not required. This is a great opportunity to join the industry, learn & grow in an administrative role!
• MUST HAVE:
  Strong sense of urgency and thoroughness. This successful team handles large accounts for clients, so speed to respond while also being accurate is of the utmost importance.
• Candidates with exceptional communication skills - both written and verbal - to communicate in a prompt and professional manner with internal & external stakeholders.
• Real estate industry experience is nice to have but not required.

A detailed list of job duties includes (but is not limited to):

• Manage the activity for assigned accounts
• Manage the schedule of values for each assigned Client
• Create schedules of insurance and proposals
• Administer quarterly reporting and invoicing of locations added or removed from the schedule of values
• Endorsement processing
• Invoicing
• Tracking client account balances and working with the accounting department to ensure prompt payment is executed
• Set up new and renewal policies
• Maintain current schedule and policy records in SAGE, our custom broking system
• Manage day to day account transactions including additions, deletions of vehicles, acquisitions
• Generate and update schedules of insurance, create Acord certificates, Auto , Loss Run reports and similar documents as needed
• Support administration of program adjustments including dividend and audit adjustments
• Contact clients and underwriters to obtain information for policy changes, renewals and endorsements

COMPETENCIES:

• Team Player: EPIC’s National Real Estate Practice is a close-knit team. Candidate must be able to work well in a team environment.
• Customer Service Focus:
  Ability to build and maintain customer satisfaction through proactively addressing customer needs and concerns. Ensures the highest value of service is always provided and consistently delivers on commitments to the customer.
• Active Listening:
  Enhances mutual understanding in communication with others by expressing genuine interest in the content and meaning of others’ messages. Asks clarifying questions to ensure understanding
• Initiating Action:
  Self-starter and frequently takes a lead role in improving or enhancing a product or service to benefit the client and EPIC. Will often demonstrate a sincere positive attitude toward getting things done and will seek out additional responsibilities that may go beyond the…