Front Desk Data Entry Specialist

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Hanscom AFB, MA, Lincoln, MA, US

6 days ago Requisition

Why Us

Join B&B Solutions, an innovative and mission-driven organization where your talents will thrive and make a real impact. Become part of a team committed to driving change and creating exciting opportunities! B&B Solutions delivers multi-faceted and nuanced support services for Federal, State, Local, and Commercial clients. Our expertise encompasses Professional Services/IT Support, Administrative Support, and Facilities/Construction Support.

At B&B Solutions, our vision is to continuously grow and evolve while delivering Excellence From Start to Finish.

About the Position

As the Front Desk Data Entry Specialist, you’ll be the welcoming face of the Reception Center greeting visitors, answering phones, and providing top-notch customer service to military members and their families. You’ll also handle critical data entry tasks, maintaining accurate client records and supporting the smooth operation of Air Force programs.

If you’re a reliable, detail-oriented professional who thrives in a people-first environment and has a knack for keeping information organized, accurate, and secure – this position is for you!

Location: Hanscom Air Force Base, Bedford, MA. | On-site | Remote work may be authorized only in accordance with federal or base directives.

Key Responsibilities:

• Welcome and assist visitors and clients at the front desk.
• Answer incoming calls and direct inquiries to the appropriate staff.
• Input client data into web-based DoD systems (AFFIRST, TAP) with accuracy and confidentiality.
• Maintain the appearance and organization of the front desk area.
• Schedule clients for classes, send reminders, and provide information about programs.
• Generate monthly reports and support administrative tasks as needed.
• Uphold security, confidentiality, and Air Force standards at all times.

Minimum Qualifications:

• High school diploma or equivalent
• At least one (1) year of customer service experience (front desk, administrative, or similar)
• Ability to learn new software and systems quickly (training on DoD systems provided)
• Strong communication and interpersonal skills
• Experience working in a professional setting
• U.S. citizenship and ability to pass a background check (for Common Access Card issuance)

Preferred Qualifications:

• Prior experience in a military, government, or nonprofit support environment
• Familiarity with military protocol and support programs
• 401(k) w/matching
• Health
• Vision
• Vacation
• Paid Holidays
• Life Insurance
• Short/Long-Term Disability and Accidental Death

At B&B Solutions, we take pride in our commitment to diversity and inclusion. We are an equal opportunity employer and do not discriminate against any employee or candidate for employment due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, those with disabilities, veterans or any other federal, state, or local protected class.