Referral Specialist​/Front Office Associate Dual Role

Job Details

Job Location:

Richmond - Richmond, KY 40475

Referral Specialist/Front Office Associate Dual Role

Hourly Rate: $17.00/hour

We are looking for a full-time (40 hours/week) in office candidate. Remote work not available at this time.

Marshall Pediatric Therapy, a family-owned company founded by Pam Marshall, OTR/L in 2013, is driven by a heartfelt mission: helping families grow skills for a better life. Pam's husband, Jim Marshall, joined her in 2018, bringing his leadership expertise to their shared dream, which blossomed from a lifelong passion for supporting children, teens, and parents. Pam's early experiences at Columbus Children's Hospital, sharing tender moments and tears with mothers in the neonatal intensive care unit, deeply resonated with her, highlighting the challenges and often lonely journey of parenthood.

This became their calling. Jim's 29 years working with youth and families in church settings and raising their five children solidified their desire to offer families more than just excellent therapy—they wanted to provide genuine encouragement and love. They know firsthand the power of community, having experienced its embrace during their own parenting journey. Embracing the idea that "it takes a village," Marshall Pediatric Therapy has become that village for over 2,000 families in Central Kentucky.

Their commitment extends beyond the child or parent, encompassing every team member, fostering a supportive environment where everyone helps each other thrive.

We offer a flexible collaborative work environment in our four Central Kentucky clinics that include our talented administrative staff and a multidisciplinary clinical team. We work hard to exemplify our company values of love, excellence, happiness, family, and courage each and every day. We prioritize family-centered care & hire for happiness within our team.

• Up to 184 hours of PTO & holiday pay annually, which increases with tenure (this includes a full week at Christmas)
• Eligible for up to 40 hours of PTO to take one volunteer mission trip annually
• Annual Raises
• 100% Employer Paid Medical, Dental, Vision, Short Term Disability, Life Insurance,and Direct Primary Care
• 401(k) plan - up to a 4% company match
• No weekends or holidays
• Eligible for tuition discount at EKU through the EKU Advantage Program
• The best coworkers ever!

The purpose of the Referral Specialist/ Front Office Associate position helps connect families and doctors to the appropriate therapist and discipline all while performing clerical and administrative work.

Duties include:

communicating with doctors offices and other referral sources, data processing, facilitating scheduling patients for evaluations, routine clerical and administrative work such as answering telephones, receiving the public, registering patients, collecting money, and providing good customer service. The RS/FOA will work to meet clinic scheduling needs as well as help schedule for other facilities should the need arise.

• You are a fantastic problem-solver and detail oriented
• You have experience with insurance verification, comfortable navigating online portals, and calling providers to verify coverage for new patients
• You have experience with verification of Medicaid and MCO
• You demonstrate professional phone etiquette
• You meet targets and goals and contribute to company growth
• You have strong computer skills including Microsoft Excel and Google Sheets
• You possess excellent written and verbal communication skills
• You have a stable work history and attendance
• You have strong organizational and time management skills

• Supports the Marshall Pediatric Therapy mission by: "Helping Families Grow Skills for a Better Life"
• Exemplifies our company values of love, excellence, happiness, family, and courage
• Demonstrate the ability to stay organized and persistence to complete tasks
• Establishes and maintains positive working relationships with insurance companies, therapists, and administrative staff
• Other duties, as assigned