Departmental Technician 7-E9 - Health Services - Ancillary Review Section

Job Title

Departmental Technician

The MDHHS mission is to provide opportunities, services, and programs that promote a healthy, safe, and stable environment for residents to be self-sufficient. We are committed to ensuring a diverse workforce and a work environment whereby all employees are treated with dignity, respect and fairness. This position functions as an entry through experienced level Departmental Technician in the Administrative Unit, responsible for developing and producing guidelines for responses to PRD phone and 800 line inquiries, research and respond to PRD phone and 800 line inquiries, back up to PA CHAMPS data entry, backup to mail outs, identify and resolve issues that impact turnaround.

To be considered for this position you must:

• apply for this position online via NEOGOV; click on "Apply" in the job posting for instructions on submitting your electronic application. Hard copy applications are not accepted.
• relevant experience and/or education referred to in supplemental questions must be documented in resume, transcript and/or application to allow for accurate screening.
• attach a resume identifying specific experience and dates of employment. Dates of employment should include month and year and hours per week.
• attach a cover letter.
• if applicable, attach a copy of an official transcript(s). We accept scanned copies of official transcripts. We do not accept web-based, internet, or copies of unofficial transcripts. Official transcripts provide the name of the institution, confirmation that a degree was awarded and on what date, and the registrar's signature.
• attach a response to the following:
  Please describe your knowledge and/or experience in Medicaid, commercial insurance policies, your understanding of medical documentation and current procedural terminology procedure codes.

Failure to complete any of the above items may result in your application not being considered. See instructions for attaching files here:

Education typically acquired through the completion of high school. Experience Departmental Technician 7 One year of experience performing experienced-level administrative support activities equivalent to the 7-level in state service. Departmental Technician 8 One year of experience as a technician or paraprofessional equivalent to the entry level in state service. OR One year of experience performing administrative support activities equivalent to the 8-level in state service.

Departmental Technician E9 Two years of experience as a technician or paraprofessional, including one year of experience equivalent to the intermediate level in state service. OR One year of experience performing advanced secretarial or supervisory administrative support activities equivalent to the 9-level in state service.

Departmental Technician 7 Completion of two years of college (60 semester or 90 term credits) may be substituted for the experience requirement. Departmental Technician 8 Possession of a Bachelor's degree may be substituted for the experience requirement. Departmental Technician E9 Possession of a Bachelor's degree and one year of job-related experience may be substituted for the experience requirement.

The physical location of this position is 400 S. Pine St., Lansing, MI. Based on operational needs and within established limits, remote work and alternate or hybrid work schedule requests for this position may be considered. Selected candidates who have been approved to work remotely or a hybrid schedule must complete that work within Michigan. Candidates should confirm work location and schedule at the time of interview.

Employees will be provided computers to perform state work. Phones may also be provided for necessary communications. If working remotely, employees will be responsible for providing other components of a remote office at their own expense, including: a secure work location that allows privacy and prevents distractions. A high-speed internet connection of at least 25 Mbps download and 5 Mbps upload.

Suitable lighting, furniture, and utilities. The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process; including, but not limited to, responses to application questions, and responses to interview questions or exercises. If you previously held status in this classification and departed within the last three (3) years, please contact Human Resources regarding your interest in a potential reinstatement.

Reinstatement is not guaranteed or required. Your application for any position does not guarantee you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results. As a Condition of Employment: this position requires successful completion of a background investigation and a criminal records check. The Department of Health & Human…