Japanese Bilingual Account Assistant – Employee Benefits

Japanese Bilingual Account Assistant – Employee Benefits

Location:

Torrance, CA (Hybrid eligibility after 3 months)

Classification:
Non-Exempt, Full-Time

Work Schedules:
Monday through Friday, 9:00 AM – 5:00 PM. This role includes a one-hour paid lunch break. Candidates should be prepared for possible overtime on weekdays after 5:00 PM.

Note on Remote Work:
This position requires in-office attendance every day for the first three months. Following the introductory period, a hybrid schedule of two days working from home may be available.

Summary The hiring organization is a premier professional services firm specializing in employee benefits and insurance solutions. They are committed to creating and celebrating a diverse workplace that reflects the communities and clients they serve. The Account Assistant will play a vital role within the Employee Benefits Division, providing essential support to Account Representatives and the Manager. This individual will be responsible for ensuring day-to-day service excellence for clients, maintaining meticulous records, and assisting with the full lifecycle of benefit administration and renewals.

This role is designed for a detail-oriented professional with 1–3 years of experience who is ready to gain a professional credential and build a long-term career in the stable, lucrative insurance brokerage industry.

• Client Service Support:
  Assists Account Representatives with daily service needs, including claims, billing eligibility, and resolving service issues.
• Process Management:
  Supports the renewal process, enrollments, terminations, and COBRA administration.
• Administrative Excellence:
  Provides high-level administrative support to the Employee Benefit Manager; prepares, formats, and edits a wide range of professional documents.
• Data & Reporting:
  Creates and interprets various reports; ensures the accuracy of the Broker's administration system (AMS
  360) in a timely manner.
• Market Research:
  Organizes market research and maintains a marketing database; analyzes questionnaires and feedback forms to drive insights.
• Implementation:
  Assists with implementation activities for both new and existing clients, including the completion and processing of applications.
• Meeting Coordination:
  Schedules and prepares materials for open enrollment meetings; collects necessary data and forms for regulatory compliance.
• Workflow Maintenance:
  Maintains a clear understanding of carrier product offerings and processes to ensure an efficient workflow; follows all broker policies regarding client files and policy reviews.
• Travel:
  May travel within the U.S. for customer service tasks, such as strategy meetings and enrollment sessions.

The ideal candidate is a detail-oriented professional capable of multi-tasking in a deadline-driven environment. They must be a team player who is creative, flexible, and solution-oriented. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Must obtain a California Life and Health License within three months of the start date. College degree or equivalent experience;

1–3 years of experience in an office environment with a solid understanding of basic business operations. Proficiency in speaking, reading, and writing in business-level Japanese and English is required. High competency in Microsoft Office (Word, Excel, Outlook, PowerPoint) and the aptitude to learn industry-specific systems (Zywave, Employee Navigator, Applied Epic). Effective written and verbal communication skills. High level of attention to detail, emotional intelligence, and the ability to work effectively both independently and within a team.

Advanced skills in Excel and experience with Adobe Creative Cloud (Photoshop, Premiere) or Adobe PDF. (Preferred) Strong data analysis and reporting capabilities with a proven ability to provide data-driven insights. (Preferred) A highly responsible and productive individual who remains professional under pressure and is willing to try new approaches to solve problems. (Preferred)

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