Eligibility Coordinator II ​/ 60017888

Eligibility Coordinator II

The Agency's mission is to be boldly innovative in improving the health and quality of life for South Carolinians. This is position is located in Eligibility, Enrollment and Member Service (EEMS) Processing Centers of the Midlands, Richland County. This is an in-office role and not a telecommute or remote position. Are you the One? We are looking for an Eligibility Coordinator II who, under the direct supervision of the Program Manager for Processing Center operations, serves as Supervisor and is responsible for managing a team of up to 20 [Non-MAGI/MAGI/LTCW] eligibility staff.

Provides leadership and direction to eligibility team staff. Responsible for timely and accurate eligibility decisions, delivery of services, and customer service. Supports the achievement of performance and operational success for eligibility determination processing.

The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children.
• 15 days annual (vacation) leave per year.
• 15 days sick leave per year.
• 13 paid holidays.
• State Retirement Plan and Deferred Compensation Programs.

Minimum and

Additional Requirements:

A bachelor's degree and professional experience in human services or social services programs. An equivalent combination of education and experience may be considered with prior State Human Resources approval. Preferred:
At least two (2) years working in Medicaid related programs and at least four (4) years of experience in management and leadership roles, directly responsible for program outcomes and creating solutions for improved performance.

Additional Requirements:

• Occasional overnight travel.
• Valid driver's license.
• Requires holder to drive routinely.
• Overtime and/or weekend work with Deputy approval.
• Sitting or standing for long periods of time.
• Lifting requirements: 20lbs.
• In-office role.

Preferred Qualifications:

• Extensive knowledge of the Medicaid Program, human services program, or case processing preferred.
• Supervisory and Management experience preferred.
• Ability to analyze and interpret broad health and human service issues and their impact on the Department's programs.
• Knowledge of laws, regulations, policies and procedures relevant to the area of employment.
• Ability to exercise judgment and discretion.
• Ability to establish and maintain effective working relationships.
• Ability to effectively manage time and prioritize tasks and projects with competing and/or shifting deadlines.
• Must be able to lead and manage a diverse staff.
• Ability to communicate and collaborate with staff from different levels of the workforce.
• This position is accountable for managing a unit responsible for customer service that have impact on both the financial well-being of the State and the availability of resources to provide healthcare to the State's needy citizens.
• Employee must be able to make frequent independent decisions, work independently, and use discretion with only limited supervision.

Additional Comments:
Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail.

The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.