Academic Support Coordinator (10 month

Syracuse University is committed to delivering an exceptional student experience through vibrant, engaged campus communities. This position is based at the above campus location and requires regular in-person presence to support our students, collaborate with colleagues, and contribute to our thriving academic environment. Syracuse University values the collaboration, mentorship, and spontaneous connections that happen when our community works together on campus.

Remote work arrangements are limited in accordance with University policy.

Pay Range

Pay Range $22.60 - $23.58

Pay rates at Syracuse University are based on a combination of factors including, but not limited to, the job responsibilities; the candidate’s education, training, work experience and key competencies; the university’s strategic priorities; internal peer equity; applicable federal, state, local laws, grant funding and contractual requisites; and external market analyses.

Staff Level S4

FLSA Status

FLSA Status Non-exempt

Hours

Standard University business hours
8:30am – 5:00pm (academic year)
8:00am – 4:30pm (summer)

Hours may vary based on operational needs.

Job Type

Job Type Full-time

Unionized Position Code UA

Job Description

This position requires on-campus in-office work during regular business days/hours.
10-month position August through May.
The Academic Support Coordinator is part of a team that will share responsibility to provide support to students, faculty, and staff by performing administrative functions related to the graduate and undergraduate academic missions of multiple Humanities departments that require independent judgment and a high level of confidentiality. Serve as a resource for faculty, staff, and students by keeping current on College and University policies/activities related to course scheduling, registration, and student records, graduate admissions and program processing, and maintaining strong professional relationships across campus.

Provide analysis and recommendations regarding scheduling, enrollment, grad program support planning, and other related areas of importance to Chairs/Directors.
This position is part of a bargaining unit and is represented by the union SEIU , Local 200

United.

Education and Experience

• Associate’s degree or equivalent preferred plus 2-4 years relevant work experience in academic setting.

Skills and Knowledge

• Experience with Microsoft Office software for word processing and spreadsheets required.
• Experience with software used by the University for class scheduling/academic records and for graduate application processing and degree monitoring desired.
• Strong time management, analytical, and communication skills needed to work effectively with faculty, staff, and students to complete various complex tasks affecting degree programs, academic program, and course offerings.

Responsibilities

• Manage class scheduling, enrollment, final exam scheduling, classroom assignments, student data inquiries and other academic-related issues.
• Maintain, analyze, and organize student-related data including academic and enrollment statistics and trends, and utilize data analysis to form recommendations for course offerings, cancelations, etc.
• Provide comprehensive support for curriculum processes, including scheduling classes, processing approved curriculum changes and course catalog updates, and coordinating class date, time, and location ( DTR ) changes as well as enrollment restrictions.
• Work with faculty leaders to establish course plans each semester.
• Enter and confirm classes (including summer), verifying accurate posting of course-related information to MySlice.
• Actively manage enrollment during early registration and registration periods.
• Process student petitions, declaration forms, and all other curricular paperwork.
• Confer with Student Records, CAS Dean’s Office, Registrar Office, Graduate School and University Senate to clarify all curricular issues, changes and updates.
• Liaison with other schools/colleges with regard to curricular changes impacting requirements.
• Work with staff from other departments to eliminate conflicts among required courses.
• Perform various administrative duties for prospective and…