Student – Ceremonies & Events Operations Graduate Assistant

Ceremonies & Events Operations Assistant

The Ceremonies & Events team at Southern New Hampshire University is seeking a Manchester campus-based graduate student for the role of Ceremonies & Events Operations Assistant. In this role, students will gain valuable hands-on event operations experience in a fast-paced environment, supporting a range of campus and community events, including Commencement. The ideal candidate is motivated, detail-oriented, and curious with strong organizational skills.

This position provides students a unique professional development opportunity, while bringing joy to the SNHU community through vibrant, engaging events. This is a hybrid position that combines daily remote work with regular in-person responsibilities. In-person attendance is required for weekly team meetings, event preparation, and more than 30 university events throughout the year.

Essential Duties and Responsibilities

• Support day-to-day Ceremonies & Events team operations including student communications, event logistics and support, project management and special recognition processes
• Respond to student email inquiries related to attending their Commencement ceremony with empathy and professionalism
• Assist with preparation of planning documents, organizing event materials at campus Operations Center and providing excellent customer service for university events and ceremonies
• Develop proficiency in professional software and university systems such as SharePoint, Unify, Wrike and Power BI
• Coordinate the VIP experience for large-scale events, including guest ticketing, parking, special accommodations, and welcome/check-in process

Minimum Qualifications

• Current enrollment in a campus-based graduate program at SNHU
• Attention to detail and high level of reliability
• Strong oral and written communication skills and ease in relating to students from diverse backgrounds
• Experience in customer service, student leadership, event planning, project coordination or other related roles preferred
• Demonstrated proficiency with MS Office applications (Outlook, Word, Excel, Teams and PowerPoint) and other technology
• Ability to stand for long periods of time, lift at least 25 pounds and work evenings or weekends as needed for university events

Learning Outcomes

• Develop Communication skills through professional interactions with students, staff, and faculty.
• Strengthen Teamwork skills by collaborating with departments across the university.
• Build Professionalism through reliability, accountability, and workplace etiquette.
• Enhance Technology skills through the use of office systems, software, or specialized tools.
• Improve Critical Thinking by solving problems and making informed decisions in a fast-paced environment.
• Increase Career & Self-Development through workplace experience and professional growth.
• Develop Equity & Inclusion awareness by interacting respectfully with diverse populations.

Work Schedule

Flexible with office hours Monday through Friday between 9am and 4:30pm, with occasional evening or weekend hours for scheduled events. Hours will not exceed 25 hours per week.

Compensation

The hourly pay range for this position is $13.00 - $15.00. Actual offer will be based on skills, qualifications, experience and internal equity, in addition to relevant business considerations.