Clerk B - Billing Support

Department:Finance and Administration, Water and Waste Department
Designated

Work Location:

1120 Waverley Street, Hybrid with designated work location
Position Type:
Type: Permanent on a Temporary Basis (until June 30, 2027), Full-time
Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday
Salary: $1,798.30 - $2,105.55as per the Clerk B classification within the C.U.P.E Collective Agreement

Employee Group: C.U.P.E.

Posting No.: 127257
Closing Date:
August 20, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a respectful , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The Cityis committed to attracting andretaininga diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at theCity;
Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2

SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2

SLGBTQQIA+ Peoples and Newcomers.

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, consideration will be given to qualified applicants who self-identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

Under the direct supervision of the Supervisor of Financial Services, the Clerk B is responsible for updating and maintaining the Collections Management System as well as other spreadsheets relating to the billing and collection of garbage and recycling services; typing and formatting correspondence, reports, minutes, or other documents as required; arranging and maintaining an accurate filing system and other record-keeping systems;

processing documents and other duties compatible with the position.

As the Clerk B - Billing Support, you will:

Act as a liaison with 311, field staff, foreman and contractors for information in relation to cart delivery and repairs.

Respond to service requests for the Solid Waste Services Division, including, but not limited to:

Assigning service requests, directing problem requests, entering field notes and creating new service requests as required.

Updating customer service software.

Communicating record searches to field staff, foreman or contractors.

Preparing letters for contractors and various departments within the City.

Entering delivery and repair information into the Collections Management System.

Running reports from the Collections Management System relating to billing and payment for garbage and recycling services.

Creating delivery lists within the Collections Management System to assist field staff.

Communicating directly with customers to arrange for cart delivery, pickup or repair.

Dealing with and interacting with the public in relation to cart pickup and delivery and responding to customer enquiries and concerns.

Support maintenance of deficiency reports on garbage and recycling collection as required.

Support processes for progress estimates and spreadsheets for cart repairs and deliveries as well as ozone depleting substances.

Assist in the data entry and administrative requirements for the implementation and operation of the garbage and recycling cart program including calendar requests, construction notices, work observation
¿ s, customer billing modification.

Sort and distribute external and internal mail.

Format administrative reports and business cases for the Solid Waste Services Division.

Use Waste Works to invoice customers and record payments relating to bulky waste…